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Last updated:Today at 10:18
Train companies affected:Avanti West Coast, ScotRail, TransPennine Express

Droitwich Spa (DTW)

Droitwich Spa station, off Union Lane, Droitwich Spa, Worcestershire, WR9 9BD

The Gentlemen's toilets at the station are out of order at Droitwich Spa station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Thursday: 07:00 - 18:00
  • Opening Hours Friday: 07:00 - 19:00
  • Opening Hours Saturday: 08:00 - 15:00
  • Opening Hours Sunday: No
Location

A Ticket Vending Machine is located on Platform One.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

A Ticket Vending Machine is available on Platform One.

Height adjusted ticket office counter

No

None

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Thursday: 07:00 - 18:00
  • Information Services Opening Times Friday: 07:00 - 19:00
  • Information Services Opening Times Saturday: 08:00 - 15:00
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday, Wednesday & Thursday: 07:00 - 18:00
  • Staff Help Available Friday: 07:00 - 19:00
  • Staff Help Available Saturday: 08:00 - 15:00
  • Staff Help Available Sunday: No

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

On both platforms

Customer Services Notes

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Droitwich Spa is accredited by the Secure Station Scheme**

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket barriers and gates

No

Accessible ticket machines

Yes

A Ticket Vending Machine is available on Platform One.

Height adjusted ticket office counter

No

None

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

N/A

Waiting rooms

Yes

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not accessible

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are not available

Impaired mobility set down/pick-up point

No

Pick-up in car park

Accessible spaces

Droitwich Spa Car Park 1

2 spaces

Droitwich Spa Car Park 2

2 spaces

Droitwich Spa Car Park 1 

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Droitwich Spa Car Park 2 

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Droitwich Spa Car Park 1

Droitwich Spa Car Park 2

Staff Help

Staff help available
  • Staff help available Monday, Wednesday & Thursday: 07:00 - 18:00
  • Staff help available Friday: 07:00 - 19:00
  • Staff help available Saturday: 08:00 - 15:00
  • Staff help available Sunday: No

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points and Meeting Point

Yes

On both platforms

Helpline
  • Helpline Monday to Sunday: Yes

24 hours, 7 days a week (except Christmas Day and Boxing Day)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The toilets are located on Platform 1. The toilet facilities are available: Monday - Thursday 07:00-18:00, Friday 07:00-19:00, Saturday 08:00-15:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. An accessible toilet is available in the female toilets only at present.

Accessible Toilets

Yes

N/A

Baby Changing

No

Waiting Rooms

Yes

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

45 spaces

Accessible spaces

2 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Pick-up in car park

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £2.30
  • Rate per day £3.20
  • Rate on Saturday £2.30
  • Rate on Sunday £2.30
  • Rate per week £12.20
  • Rate per month £38.20
  • Rate per year £307.20

Third-party car park

Spaces

40 spaces

Accessible spaces

2 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Pick-up in car park

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.50
  • Rate on Sunday £2.30
  • Rate per month £38.20
  • Rate per year £307.20
Notes

Charging starts from 1 September 2019

Refreshment Facilities

No

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not accessible

Bicycle Storage

Spaces

48 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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