Last updated:Today at 00:03
Train companies affected:South Western Railway
Dumfries (DMF)
Dumfries station, Lovers Walk, Dumfries, Dumfries & Galloway, DG1 1NF
Please note: This station offers assistance to customers travelling towards Carlisle at the departing platform.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:35 - 19:30
- Opening Hours Saturday: 06:35 - 19:30
- Opening Hours Sunday: 10:30 - 19:55
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 06:35 - 19:30
- Information Services Opening Times Sunday: 10:30 - 19:55
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 00:00
- Staff Help Available Saturday: 05:00 - 00:00
- Staff Help Available Sunday: 09:45 - 00:00
Customer Help Points
Yes
Customer Services Notes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 21:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This is a Category B station. Level to both platforms and connecting footbridge with stairs between platforms
Blue Badge parking bays: 4
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: 06:35 - 19:30
Part of station buildings - one on each platform
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
4 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 00:00
- Staff help available Saturday: 05:00 - 00:00
- Staff help available Sunday: 09:45 - 00:00
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 06:35 - 19:30
Part of station buildings - one on each platform
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
134 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £2.00
Refreshment Facilities
Yes
Cafe
Pay Phones
Yes
Public Wi-Fi
Yes
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off from the station car park
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Glenrental car hire - Platform 2 Tel. 01387 266550
