Last updated:Today at 08:54
Train companies affected:Greater Anglia, Stansted Express
Ealing Broadway (EAL)
Ealing Broadway station, The Broadway, Ealing, Greater London, W5 2NU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:35 - 23:25
- Opening Hours Saturday: 05:35 - 23:25
- Opening Hours Sunday: 07:00 - 20:30
Location
Within the ticket hall on New Ealing Broadway.
London Fare Zone
Zone 3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located within the stations ticket hall on Approach Road.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased from a ticket machine.
Zone 3
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from the first to last train each day.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms. For access to District line & Central line services, take lifts to platform 4 and follow signs to District line or Central Line.
Staff ramp assistance is always available.
Accessible seating is available on platforms
Wheelchairs are available from first to last train.
Ticket barriers and gates
Yes
Ealing Broadway has a Secure Station accreditation.
Accessible ticket machines
Yes
Accessible ticket machines are located within the stations ticket hall on Approach Road.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
There are two accessible toilets, located on the station concourse. Toilets are operated with a radar key.
Waiting rooms
Yes
An accessible waiting room with automatic door opening is located on Platform 3 Open from 06:00 to 20:00
Seating area
Yes
Waiting room available on platform 3
Sheltered seating available on all other platforms
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Staff are available to assist from the first to last train each day.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
Toilets are located on the station concourse.
Accessible Toilets
Yes
There are two accessible toilets, located on the station concourse. Toilets are operated with a radar key.
Baby Changing
Yes
Waiting Rooms
Yes
An accessible waiting room with automatic door opening is located on Platform 3 Open from 06:00 to 20:00
Seating Area
Yes
Waiting room available on platform 3
Sheltered seating available on all other platforms
Refreshment Facilities
Yes
Coffee, Food & Refreshment Kiosks located on the Platform 4 concourse
Food retail units located by the station entrance.
Shops
Yes
Pay Phones
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
Brompton Dock 0208 232 3931 www.bromptondock.co.uk
More Information
Transport Links
Bus stop F outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey click Here
London Underground services; Central Line and District Line. For more details www.tfl.gov.uk
Elizabeth Line service to Heathrow airport.
Brompton Dock 0208 232 3931 www.bromptondock.co.uk
