Last updated:Today at 00:03
Train companies affected:South Western Railway
East Malling station, High Street, East Malling, Kent, ME19 6AJ
Yes
Unstaffed station
Yes
Yes
by entrance to platform 1
Yes
No
No
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
By steps
0345 322 7021
No
Yes
Yes
This station does not have step-free access to any platform.
Category C. This station does not have step free access. Steps to all platforms. Unstaffed station. There are no station staff but there are staff to assist on the trains.
No
Yes
by entrance to platform 1
Yes
Yes
No
No
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Accessible taxis are available to book
No
Yes
By steps
Yes
*Helpline closed on Christmas Day
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
No
No
No
No
Yes
No
No
Yes
Public telephones are not wheelchair accessible
0 spaces
No
No
There are no cycle hire facilities at this station
New Road, bus stop outside the pub.
Please note a mini bus will run between East Malling and West Malling
Information to plan your onward journey is available in a printable format here