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Ebbsfleet International (EBD)

Ebbsfleet International station, International Way, Ebbsfleet Valley, Kent, DA10 1EB

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:35 - 22:00
  • Opening Hours Saturday: 05:35 - 22:00
  • Opening Hours Sunday: 09:20 - 17:40

Assistance available from station staff from first service until last train.

Location

On way in to access trains

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

 There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

On platform

Customer Services Notes

0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

 There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Booking Hall- Available during staffing hours. This toilet is stoma friendly.

Waiting rooms

Yes

Only available when staff present

The shelters are on the platforms and have heating

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Ebbsfleet International Car Park A, B, C & D

84 spaces

Ebbsfleet International Car Park Premium

6 spaces

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Toilets

Yes

Booking Hall - Available during staffing hours

Accessible Toilets

Yes

Booking Hall- Available during staffing hours. This toilet is stoma friendly.

Baby Changing

Yes

Only available when staff present

Waiting Rooms

Yes

Only available when staff present

The shelters are on the platforms and have heating

Seating Area

Yes

Station Car Park - A, B C & D

Spaces

4945 spaces

Accessible spaces

84 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £10.20
  • Rate on Saturday £10.20
  • Rate on Sunday £10.20
  • Rate per week £42.10
  • Rate per month £136.70
  • Rate per 3 months £397.80
  • Rate per 6 months £796.90
  • Rate per year £1367.20

Station Car Park - Premium

Spaces

280 spaces

Accessible spaces

6 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £5.80
  • Rate on Saturday £5.80
  • Rate on Sunday £5.80
  • Rate per week £53.30
  • Rate per month £172.20
  • Rate per 3 months £505.70
  • Rate per 6 months £1011.50
  • Rate per year £1734.00

ATM

Yes

Currency Exchange

Yes

Refreshment Facilities

Yes

coffee shop

Shops

Yes

M&S

Pay Phones

No

Public Wi-Fi

No

Bicycle Storage

Spaces

44 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

On the approach to the station from the main car parks

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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