Last updated:Today at 02:29
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Ebbsfleet International station, International Way, Ebbsfleet Valley, Kent, DA10 1EB
Assistance available from station staff from first service until last train.
On way in to access trains
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
Yes
Yes
booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Booking Hall- Available during staffing hours
Yes
Only available when staff present
The shelters are on the platforms and have heating
Yes
Yes
No
Yes
Ebbsfleet International Car Park 1
88 spaces
Ebbsfleet International Car Park 2
7 spaces
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
Booking Hall - Available during staffing hours
Yes
Booking Hall- Available during staffing hours
Yes
Only available when staff present
Yes
Only available when staff present
The shelters are on the platforms and have heating
Yes
4945 spaces
88 spaces
Yes
No
Parking charges apply
280 spaces
7 spaces
Yes
No
Parking charges apply
Yes
Yes
Yes
coffee shop
Yes
M&S
No
No
44 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
On the approach to the station from the main car parks
Yes
No
There are no cycle hire facilities at this station
Coach bays at the far end of the main station concourse.
Contact Avis on 01474 350631