Edinburgh (EDB)
Edinburgh station, Princes Street, Edinburgh, Lothian, EH1 1BB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 22:00
- Opening Hours,Saturday: 06:00 - 22:00
- Opening Hours,Sunday: 07:00 - 22:00
Location
In the Travel Centre
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
Height adjusted ticket office counter
Unavailable
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 04:00 - 00:45
- Information Services Opening Times,Saturday: 04:00 - 00:45
- Information Services Opening Times,Sunday: 06:00 - 00:45
Closed on Christmas Day and Boxing Day
Staff Help Available
- Staff Help Available,Monday to Friday: 04:00 - 00:45
- Staff Help Available,Saturday: 04:00 - 00:45
- Staff Help Available,Sunday: 06:00 - 00:45
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Customer Help Points
Yes
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Customer Services Notes
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
Left Luggage
Available
Lost Property
- Lost Property,Monday to Friday: 09:00 - 17:30
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Ticket barriers and gates
Available
Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
Accessible ticket machines
Unavailable
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
Height adjusted ticket office counter
Unavailable
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
At entrance to Public Toilets
Waiting rooms
Available
Seating area
Unavailable
Induction loop pay phones
Available
Available in part on the main concourse during Station Opening times
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
Impaired mobility set down/pick-up point available
Available
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
LNER - 03457 225 333
Avanti West Coast - 03453280253
ScotRail - 0845 6015 929
Accessible spaces
16 spaces
Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:00 - 00:45
- Staff help available,Saturday: 04:00 - 00:45
- Staff help available,Sunday: 06:00 - 00:45
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Customer Help Points
Yes
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Accessible Toilets
Available
At entrance to Public Toilets
Baby Changing
Available
Female toilets,Male toilets,
Waiting Rooms
Available
Seating Area
Unavailable
First Class Lounge
- First Class Lounge,Monday to Friday: 06:30 - 21:00
- First Class Lounge,Saturday: 09:00 - 17:00
- First Class Lounge,Sunday: 09:45 - 19:00
Located: the LNER lounge is opposite platform 4.
Tickets Accepted in London North Eastern Railway First Class Lounge:
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER & connections)
LNER First Class Reader Offer (routed LNER & connections)
LNER First Class Flat Fare (routed LNER & connections)
LNER Rewards First Class Leisure Single (routed LNER & connections)
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
Inclusive Tour Tickets (eg. Superbreak)
Weekend First
Caledonian Sleeper First Class
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.
Refreshments: Our first class lounges offer a selection of complimentary refreshments
such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: Accessible showers are currently unavailable due to refurbishment.
Sheltered waiting area
There is sheltered waiting
Car Parking Availability
- Car Parking Availability,Monday to Friday: 04:00 - 00:45
- Car Parking Availability,Saturday to Sunday: 06:00 - 00:45
Spaces
617 spaces
Accessible spaces
16 spaces
Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
LNER - 03457 225 333
Avanti West Coast - 03453280253
ScotRail - 0845 6015 929
Car park CCTV
Yes
ATM
Available
Located on concourse Located by the ticket office
Currency Exchange
Available
Refreshment Facilities
Available
Coffee shop Public House/Bar Food outlet (Seating available)
Station concourse
Shops
Available
Wide range of shops Passport Photo Booth
Public Telephones
Yes
Accessible Public Telephones
Available
Available in part on the main concourse during Station Opening times
Public Wi-Fi
Available
Post Boxes
Available
Located on the concourse
Bicycle Storage
Spaces
223 spaces
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
Type of Storage
Stands & Racks
Location
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
ScotRail bus replacements:
Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words
Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words
TransPennine Express rail replacements:
Taxis pick up at Calton Road, buses pick up from Market Street.
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
No metro available.
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);