Edinburgh (EDB)
Managed by Network Rail
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Public House/Bar Food outlet (Seating available) -
ATM machine
ATM machine Located on concourse Located by the ticket office -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Located on the concourse -
Tourist information office
-
Shops
Shops Wide range of shops Passport Photo Booth
Edinburgh
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Storage spaces
- 223
- Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
- Storage CCTV
- Yes
- Car Park
- New Street: Long Stay
- Operator
- APCOA
- Phone number
- 0345 077 4224
- Alternative phone number
- 0131 557 3508
- Address
-
-
-
- Note
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To book online parking see http://www.trainstationparking.co.uk/
- Opening hours
-
Monday - Friday 04:00 - 00:45
Saturday - Sunday 06:00 - 00:45
- Number of spaces
- 617 with 16 accessible spaces available
-
Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
-
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
- Taxi
-
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
- Accessible taxis
-
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
- Impaired mobility set down / pick up points available
- Yes
-
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
- LNER - 03457 225 333
- Avanti West Coast - 03453280253
- ScotRail - 0845 6015 929
- Metro
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No metro available.
- Airport
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Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 22:00
Saturday 06:00 - 22:00
Sunday 07:00 - 22:00
- Location
-
In the Travel Centre
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 04:00 - 00:45
Saturday 04:00 - 00:45
Sunday 06:00 - 00:45
Closed on Christmas Day and Boxing Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- There is a Customer Information Point in the Main Concourse opposite the main departure boards.
- Left luggage
- Yes
- Excess Baggage Company
- For more information visit www.leftbaggage.co.uk/locations
- 0131 516 9834
- Left Luggage - Baggage Storage (Lockers). Located on Platform 2 near the Calton Road entrance. Mon - Sun 07:00 - 23:00.
- Lost Property
- Yes
- Excess Baggage Company
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Monday - Friday 09:00 - 17:30
- Operated by Excess Baggage Company
- 0330 024 0215
- Located on Platform 2 near the Calton Road entrance.
- Customer Services
- Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
- Ticket gates
- Yes
- Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
- CCTV
- Yes
- Location for Rail Replacement Services
-
Buses pick up/drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.
Facilities
- ATM Machine
- Yes
- Located on concourse Located by the ticket office
- Bureau de Change
- Yes
- First class Lounge
- Yes
-
Opening Hours
London North Eastern Railway
- Mon-Fri 06:30-21:00
- Sat 09:00-17:30
- Sun 09:45-19:00
Located
London North Eastern lounge is opposite platform 4
Tickets Accepted in London North Eastern Railway First Class Lounge
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Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
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Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
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Any London North Eastern Railway First Class packages
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First Advance (routed LNER & connections)
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LNER First Class Reader Offer (routed LNER & connections)
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LNER First Class Flat Fare (routed LNER & connections)
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LNER Rewards First Class Leisure Single (routed LNER & connections)
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LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
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Inclusive Tour Tickets (eg. Superbreak)
-
Weekend First
- Caledonian Sleeper First Class
Restricted tickets
All First Class tickets valid only on other train operatorsAssistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Facilities
Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
Accessible showers are currently unavailable due to refurbishment.
- First class Lounge opening hours
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Available in part on the main concourse during Station Opening times
- Post box
- Yes
- Located on the concourse
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop Public House/Bar Food outlet (Seating available)
- Shops
- Yes
- Type of shops available
- Wide range of shops Passport Photo Booth
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets,
- National key toilets
- Yes
- National key toilets location
-
At entrance to Public Toilets
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
-
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
- Staff help available opening times
-
Monday - Friday 04:00 - 00:45
Saturday 04:00 - 00:45
Sunday 06:00 - 00:45
Christmas Day Closed
Boxing Day Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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There is step free access to all parts of the station with lifts and escalators giving access to the platforms
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Sunday 24 Hours a Day
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