Last updated:Today at 10:45
Train companies affected:South Western Railway
Edinburgh (EDB)
Edinburgh station, Princes Street, Edinburgh, Lothian, EH1 1BB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 22:00
- Opening Hours Saturday: 06:00 - 22:00
- Opening Hours Sunday: 07:00 - 22:00
Location
In the Travel Centre
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
Height adjusted ticket office counter
No
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:00 - 00:45
- Information Services Opening Times Saturday: 04:00 - 00:45
- Information Services Opening Times Sunday: 06:00 - 00:45
Closed on Christmas Day and Boxing Day
Staff Help Available
- Staff Help Available Monday to Friday: 04:00 - 00:45
- Staff Help Available Saturday: 04:00 - 00:45
- Staff Help Available Sunday: 06:00 - 00:45
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Customer Help Points
Yes
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Customer Services Notes
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Ticket barriers and gates
Yes
Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.
Accessible ticket machines
No
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
Height adjusted ticket office counter
No
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
At entrance to Public Toilets
Waiting rooms
Yes
Seating area
No
Accessible public telephones
Yes
Available in part on the main concourse during Station Opening times
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
Impaired mobility set down/pick-up point
Yes
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
LNER - 03457 225 333
Avanti West Coast - 03453280253
ScotRail - 0845 6015 929
Accessible spaces
16 spaces
Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:00 - 00:45
- Staff help available Saturday: 04:00 - 00:45
- Staff help available Sunday: 06:00 - 00:45
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
Customer Help Points and Meeting Point
Yes
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible Toilets
Yes
At entrance to Public Toilets
Baby Changing
Yes
Female toilets,Male toilets,
Waiting Rooms
Yes
Seating Area
No
First Class Lounge
Yes
Opening Hours:
London North Eastern Railway
Monday - Friday 06:30-21:00
Saturday 09:00-17:30
Sunday 09:45-19:00
Located: the LNER lounge is opposite platform 4.
Tickets Accepted in London North Eastern Railway First Class Lounge:
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER & connections)
LNER First Class Reader Offer (routed LNER & connections)
LNER First Class Flat Fare (routed LNER & connections)
LNER Rewards First Class Leisure Single (routed LNER & connections)
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
Inclusive Tour Tickets (eg. Superbreak)
Weekend First
Caledonian Sleeper First Class
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.
Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.
Refreshments: Our first class lounges offer a selection of complimentary refreshments
such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Wi-Fi: Yes
Showers: Accessible showers are currently unavailable due to refurbishment.
Car Parking Availability
- Car Parking Availability Monday to Friday: 04:00 - 00:45
- Car Parking Availability Saturday to Sunday: 06:00 - 00:45
Spaces
617 spaces
Accessible spaces
16 spaces
Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
LNER - 03457 225 333
Avanti West Coast - 03453280253
ScotRail - 0845 6015 929
Car park CCTV
Yes
ATM
Yes
Located on concourse Located by the ticket office
Currency Exchange
Yes
Refreshment Facilities
Yes
Coffee shop Public House/Bar Food outlet (Seating available)
Station concourse
Shops
Yes
Wide range of shops Passport Photo Booth
Pay Phones
Yes
Accessible Public Telephones
Yes
Available in part on the main concourse during Station Opening times
Public Wi-Fi
Yes
Post Boxes
Yes
Located on the concourse
Bicycle Storage
Spaces
223 spaces
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
Type of Storage
Stands & Racks
Location
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up from Market Street, which is a right turn out of the station.
Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel.
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
No metro available.
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);