Last updated:Today at 04:29
Train companies affected:South Western Railway
Folkestone West station, Station Approach, off Shorncliffe Road, Folkestone, Kent, CT20 3PA
This station is not continuously staffed please see staffing times for details of when staff are available.
Platform 1 entrance from Car Park
Yes
Yes
by entrance to platform 1
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
No
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.
No
Yes
by entrance to platform 1
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Platform 1 - Available during staffing hours
Yes
Only available when staff present
Heated waiting Room on platform 1, only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Accessible taxis are available to book
Yes
12 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Yes
Platform 1- Available during staffing hours
Yes
Platform 1 - Available during staffing hours
Yes
Only available when staff present
Yes
Only available when staff present
Heated waiting Room on platform 1, only available when staff are present
Yes
APCOA Parking
215 spaces
12 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
Yes
Coffee kiosk
Yes
Yes
Public telephones are not wheelchair accessible
38 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Yes
No
There are no cycle hire facilities at this station
Station Road, platform 2 side of the station.
Information to plan your onward journey is available in a printable format here