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Last updated:Today at 00:13
Train companies affected:National Rail

Fort William (FTW)

Fort William station, Tom-na-Faire, Station Square, Fort William, Highland, PH33 6TQ

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:00 - 20:00
  • Opening Hours Saturday: 07:00 - 17:45
  • Opening Hours Sunday: 16:30 - 20:00

Summer opening hours Sundays 09:30 - 20:30

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 20:00
  • Information Services Opening Times Saturday: 07:00 - 17:45
  • Information Services Opening Times Sunday: 16:30 - 20:00

Staff Help Available

  • Staff Help Available Monday to Saturday: 07:00 - 22:30
  • Staff Help Available Sunday: 09:00 - 22:30

Customer Help Points

Yes

Customer Services Notes

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 21:00

Trolleys

Yes

CCTV at the Station

Yes

Tourist Information

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office

Blue Badge parking bays: 2

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Saturday: 07:00 - 22:20
  • Waiting rooms Sunday: 10:30 - 22:20

Part of station buildings

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 07:00 - 22:30
  • Staff help available Sunday: 09:00 - 22:30
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

As part of our COVID-19 response, the toilets have a restricted capacity. The toilets are located on the Main Concourse. Available during ticket office opening hours.

Accessible Toilets

No

Baby Changing

Yes

Showers

Yes

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 07:00 - 22:20
  • Waiting Rooms Sunday: 10:30 - 22:20

Part of station buildings

Seating Area

Yes

First Class Lounge

No

Showers include an Accessible Shower

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

50 spaces

Accessible spaces

2 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking is free

Refreshment Facilities

Yes

Newsagent, buffet

Shops

Yes

Newsagent

Pay Phones

Yes

Public Wi-Fi

Yes

Bicycle Storage

Spaces

24 spaces

Discounted cycle hire available at Nevis Cycles to holders of valid rail tickets. Visit www.neviscycles.co.uk or call 01397 705 555 for more information

Type of Storage

Lockers & Stands

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

Nevis Cycles www.neviscycles.com

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