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Last updated:Today at 09:20
Train companies affected:South Western Railway

Gatwick Airport (GTW)

Gatwick Airport station, South Terminal, Gatwick Airport, West Sussex, RH6 0RD

The lifts are out of order between the station concourse and platforms 1 and 2 at Gatwick Airport station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Staff are always available on the station to assist with the ticket vending machines.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

No

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine.

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.

Customer Help Points

Yes

Luggage Storage

Yes

Available in the airport terminal. Visit the London Gatwick Airport website for more information.

Lost Property

Yes

If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.

Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

Trolleys

Yes

Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The assistance meeting point is at the assistance desk on the main concourse.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

No

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Heated waiting areas are available on platforms

Seating area

No

Wheelchairs available

Yes

Trolleys

Yes

Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Accessible spaces

Not Specified

Blue Badge parking spaces are available at Gatwick Airport.

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.

Toilets

Yes

Platforms 1 and 2 and within the airport terminal.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Heated waiting areas are available on platforms

Seating Area

No

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Car park CCTV

No

ATM

Yes

Located outside the station as well as on concourse

Currency Exchange

Yes

Available in the airport terminal.

Refreshment Facilities

Yes

Shops

Yes

Available in the airport terminal.

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Gatwick Express website.


Post Boxes

Yes

Located in the Airport Terminal

Bicycle Storage

Spaces

0 spaces

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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