Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Gatwick Airport (GTW)
Gatwick Airport station, South Terminal, Gatwick Airport, West Sussex, RH6 0RD
Station Information
Ticket Office
Opening Hours
No
Staff are always available on the station to assist with the ticket vending machines.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Staff are always available to assist with the ticket vending machines.
Induction loop
No
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up is only available from the self-service ticket machine.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.
Information Available From Staff
- Yes - from help point
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
Yes
If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.
Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Trolleys
Yes
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms).
The Assistance Meeting Point is the assistance desk on the main concourse
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Staff are always available to assist with the ticket vending machines.
Induction loop
No
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Waiting rooms normally available when the station is staffed
Heated waiting areas are available on platforms
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
Accessible spaces
Not Specified
Blue Badge parking spaces.
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Platforms 1 and 2
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Waiting rooms normally available when the station is staffed
Heated waiting areas are available on platforms
Seating Area
No
Operator
Gatwick Airport
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
Car park CCTV
No
ATM
No
Located outside the station as well as on concourse
Refreshment Facilities
Yes
Pay Phones
No
Post Boxes
Yes
Located in the Airport Terminal
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The upper level of the bus station.
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.
Yes, various companies operate from both North and South airport terminals, 200 yards from the station.
