Last updated:Today at 08:54
Train companies affected:Greater Anglia, Stansted Express
Gillingham (Kent) (GLM)
Gillingham station, Railway Street, Gillingham, Kent, ME7 1XE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:50 - 20:00
- Opening Hours Saturday: 06:10 - 20:00
- Opening Hours Sunday: 07:10 - 19:00
Assistance/Help available from station staff from First to Last trains.
Location
Main entrance in the booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
- Yes - from information point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to all platforms and interchange via lifts. Step free access direct to Platform 3 via side entrance off Railway Street. Stepped access from main entrance via station footbridge.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platforms 1/2 & 3 - Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Yes
Only available when staff present
Heated waiting Room on platform 1/2 and platform 3 only available up to 8pm. (20:00 hrs)
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Accessible spaces
7 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Toilets
Yes
Platform 1/2 & 3- Available during staffing hours
Accessible Toilets
Yes
Platforms 1/2 & 3 - Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Yes
Platforms 1/2 & 3- Available during staffing hours
Waiting Rooms
Yes
Only available when staff present
Heated waiting Room on platform 1/2 and platform 3 only available up to 8pm. (20:00 hrs)
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
152 spaces
Accessible spaces
7 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £5.40
- Rate per day £5.90
- Rate on Saturday £3.90
- Rate on Sunday £3.50
- Rate per week £26.10
- Rate per month £98.50
- Rate per 3 months £295.50
- Rate per 6 months £588.00
- Rate per year £1021.00
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
ATM
Yes
Located outside main entrance
Refreshment Facilities
Yes
Coffee shop and Selecta vending machines on platform 1/2 & 3
Shops
Yes
newspapers
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Side entrance to platform 3, on Railway Street (what 3 words: launch.spine.free).
side of station,Railway Street
Information to plan your onward journey is available in a printable format here
