Last updated:Today at 09:01
Train companies affected:South Western Railway
Glasgow Central (GLC)
Glasgow Central station, Gordon Street, Glasgow, Strathclyde, G1 3SL
Station Information
Ticket Office
Opening Hours
Yes
ScotRail ticket office (High Level)
Mon - Sat: 06:00 - 23:25
Sun: 07:00 - 23:05
ScotRail Ticket Office (Low Level)
Mon - Sat: 06:30 - 23:30
Sun: 08:15 - 23:30
Avanti West Coast Travel Centre
Mon - Sat: 05:15 - 21:30
Sun: 09:15 - 21:30
High Level (all destinations): Travel Centre next to Gordon St exit
High Level (Scottish destinations): Station concourse near Hope St exit
Low Level: Low level concourse between escalators
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket Office: available
Travel Centre: not available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Sunday: 07:00 - 00:30
- Information Services Opening Times Monday to Friday: 04:00 - 00:30
- Information Services Opening Times Saturday: 04:00 - 00:30
Staff Help Available
- Staff Help Available Monday to Saturday: 04:00 - 00:30
- Staff Help Available Sunday: 08:00 - 00:30
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Customer Help Points
Yes
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.
High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.
Ticket barriers and gates
Yes
Ticket gates are located on platforms 3 to 17
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket Office: available
Travel Centre: not available
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Saturday: 04:00 - 00:30
- Waiting rooms Sunday: 07:00 - 00:30
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis can be located on Gordon Street.
Impaired mobility set down/pick-up point
Yes
At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff
Accessible spaces
6 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 04:00 - 00:30
- Staff help available Sunday: 08:00 - 00:30
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key
Accessible shower is available within the changing places facility.
Accessible Toilets
No
Baby Changing
Yes
Showers
Yes
Waiting Rooms
- Waiting Rooms Monday to Saturday: 04:00 - 00:30
- Waiting Rooms Sunday: 07:00 - 00:30
Seating Area
No
First Class Lounge
- First Class Lounge Monday to Friday: 07:00 - 19:00
- First Class Lounge Saturday: 07:00 - 18:00
- First Class Lounge Sunday: 10:00 - 18:00
The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.
Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
555 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff
Car park CCTV
No
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Shops
Yes
Wide range of shops
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Located on the concourse
Bicycle Storage
Spaces
70 spaces
Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15
Type of Storage
Stands & Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/
Bike & Go: Bikes available for public hire from the station concourse. Register online: www.scotrail.co.uk/bike-and-go
More Information
Transport Links
Bus pick up / drop off on Gordon Street.
Taxis are available outside opposite the Gordon Street exit
First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables:
www.firstgroup.com/ukbus
Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times:
www.arrivabus.co.uk and www.stagecoachbus.com
Not all buses are accessible
Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
www.plusbus.info
For information about all public transport in Glasgow and Strathclyde the area visit:
www.spt.co.uk
GLASGOW AIRPORT:
First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com
Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast.
Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/
Bike & Go: Bikes available for public hire from the station concourse. Register online: www.scotrail.co.uk/bike-and-go