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Glasgow Queen Street (GLQ)

Glasgow Queen Street station, North Hanover Street, George Square, Glasgow, Glasgow City, G1 2AF

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: ScotRail

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:10 - 23:55
  • Opening Hours,Saturday: 05:10 - 23:55
  • Opening Hours,Sunday: 07:10 - 23:55
Location

Travel shop located on the main concourse of the station, near the Dundas Street entrance/exit.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday & Public Holidays: Available

Staff Help Available

  • Staff Help Available,Monday to Saturday: 05:00 - 00:00
  • Staff Help Available,Sunday: 07:30 - 00:00

Customer Help Points

Yes

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

  • Information Desk

Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.

For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.

  • Platform 8

By the help point.

  • Platform 9

By the help point.

Customer Services Notes

Left Luggage

Available

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Trolleys

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Information Desk on Concourse.

Please take care when boarding/alighting the train at all platforms at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.

Ticket barriers and gates

Available

Tickets gates to all platforms

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

There is a Changing Places Toilet available within the station.

Waiting rooms
  • Waiting rooms,Monday to Saturday: 07:00 - 22:00
  • Waiting rooms,Sunday: 08:00 - 22:00

Inside the station next to the ticket office

Seating area

Available

Wheelchairs available

Available

Trolleys

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Not Specified

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 05:00 - 00:00
  • Staff help available,Sunday: 07:30 - 00:00
Customer Help Points

Yes

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

  • Information Desk

Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.

For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.

  • Platform 8

By the help point.

  • Platform 9

By the help point.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00. Radar - National Key Scheme

Accessible Toilets

Available

There is a Changing Places Toilet available within the station.

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 07:00 - 22:00
  • Waiting Rooms,Sunday: 08:00 - 22:00

Inside the station next to the ticket office

Seating Area

Available

First Class Lounge

Unavailable

There are no First Class Lounge facilities available at this station.

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Refreshment Facilities

  • Refreshment Facilities,Monday to Friday: 06:00 - 21:30
  • Refreshment Facilities,Saturday: 08:00 - 22:30
  • Refreshment Facilities,Sunday: 08:00 - 20:00

Mobile coffee van

GREGGS Bakery

Within the Station Concourse

Shops

Available

M&S Convenience Store

Public Telephones

Yes

Public Wi-Fi

Available

Bicycle Storage

Type of Storage

Racks

Location

North Hanover path between low level and high level

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Gear of Glasgow: http://gearbikes.com/

More Information

Maps

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