Last updated:Today at 22:26
Train companies affected:London Overground
Gillingham (Kent) (GLM)
Gillingham station, Railway Street, Gillingham, Kent, ME7 1XE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:50 - 20:00
- Opening Hours,Saturday: 06:10 - 20:00
- Opening Hours,Sunday: 07:10 - 19:00
Assistance/Help available from station staff from First to Last trains.
Location
Main entrance in the booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Booking hall
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to all platforms and interchange via lifts. Step free access direct to Platform 3 via side entrance off Railway Street. Stepped access from main entrance via station footbridge.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Booking hall
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platforms 1/2 & 3 - Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
Only available when staff present
Heated waiting Room on platform 1/2 and platform 3 only available up to 8pm. (20:00 hrs)
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
7 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Platform 1/2 & 3- Available during staffing hours
Accessible Toilets
Available
Platforms 1/2 & 3 - Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Platforms 1/2 & 3- Available during staffing hours
Waiting Rooms
Available
Only available when staff present
Heated waiting Room on platform 1/2 and platform 3 only available up to 8pm. (20:00 hrs)
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
152 spaces
Accessible spaces
7 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £5.60
- Rate per day £6.20
- Rate on Saturday £4.10
- Rate on Sunday £4.00
- Rate per week £27.40
- Rate per month £103.10
- Rate per 3 months £309.10
- Rate per 6 months £615.50
- Rate per year £1068.00
Notes
Off peak evening rate (after 18:00) - £3.00
ATM
Available
Located outside main entrance
Refreshment Facilities
Available
Coffee shop and Selecta vending machines on platform 1/2 & 3
Shops
Available
newspapers
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Side entrance to platform 3, on Railway Street (what 3 words: launch.spine.free).
side of station,Railway Street
Information to plan your onward journey is available in a printable format here