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Last updated:Today at 08:05
Train companies affected:South Western Railway

Gravesend (GRV)

Gravesend station, Rathmore Road, Gravesend, Kent, DA11 0HP

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 20:00
  • Opening Hours Saturday: 05:45 - 20:00
  • Opening Hours Sunday: 06:45 - 20:00

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains from both sides of station

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

in the booking hall on Platform 0 entrance.

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Direct step free access to Platform 0 for services  towards London via the main entrance on Rathmore Road. Direct step free access to Platform 2 for services away from London via the side entrance on Clive Road. Direct step free access to Platform 1 from Platform 0. All platforms and interchange via lifts or steps from the station overbridge.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

in the booking hall on Platform 0 entrance.

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

platform 0&2- Available during staffing hours

Waiting rooms

Yes

Only available when staff present

Heated waiting room on platform 0 Only available when staff present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

Yes

Accessible spaces

5 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Toilets

Yes

Platform 0 & 2- Available during staffing hours

Accessible Toilets

Yes

platform 0&2- Available during staffing hours

Baby Changing

Yes

Platform 2- Available during staffing hours

Waiting Rooms

Yes

Only available when staff present

Heated waiting room on platform 0 Only available when staff present

Seating Area

Yes

Operator

APCOA Parking

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

94 spaces

Accessible spaces

5 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £6.80
  • Rate per day £7.50
  • Rate on Saturday £5.70
  • Rate on Sunday £3.50
  • Rate per week £33.50
  • Rate per month £117.70
  • Rate per 3 months £352.00
  • Rate per 6 months £703.00
  • Rate per year £1261.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

Refreshment Facilities

Yes

Coffee shop platform 0 and Selecta vending machines on platform 0 & 2

Shops

Yes

newspapers

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Post Boxes

Yes

on platform 0

Bicycle Storage

Spaces

280 spaces

There is a secure bicycle hub on platform 0. You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Lockers & Racks

Location

both sides of station

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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