Last updated:Today at 05:33
Train companies affected:South Western Railway
Great Malvern (GMV)
Great Malvern station, Station Approach, Malvern, Worcestershire, WR14 3AL
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 17:00
- Opening Hours Saturday: 07:00 - 14:00
- Opening Hours Sunday: No
None
Location
On platform towards Worcester
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Height adjusted ticket office counter
No
1 to 1 contact with ticket office staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 17:00
- Information Services Opening Times Saturday: 07:00 - 14:00
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 17:00
- Staff Help Available Saturday: 07:00 - 14:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
CIS System
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Great Malvern Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station. Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey.
Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer. Customers travelling using a wheelchair will be able to board and alight the service as normal.
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
No
Height adjusted ticket office counter
No
1 to 1 contact with ticket office staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces. Details of how to register your free parking can be found on our website: Blue Badge car parking | West Midlands Railway
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 17:00
- Staff help available Saturday: 07:00 - 14:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
CIS System
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Yes
The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Operator
SABA UK
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
122 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces. Details of how to register your free parking can be found on our website: Blue Badge car parking | West Midlands Railway
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: On the station car park at Platform 1.
Smiths 01684 568686
Information to plan your onward journey is available in a printable format here
