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Last updated:Today at 19:42
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Last updated:Today at 11:38
Train companies affected:South Western Railway

Hackney Downs (HAC)

Hackney Downs station, Dalston Lane, Hackney, Greater London, E8 1LA

The lifts are out of order between platfrom 1 and the interchange for Hackney Central and the exit at Hackney Downs station.

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: London Overground

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 10:00
London Fare Zone

Zone 2

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Office
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Office
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

Tickets can be collected onto Greater Anglia smartcards at this station.

Information Available From Staff

  • Yes - from ticket office
  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:10 - 01:25
  • Information Services Opening Times Saturday: 05:09 - 01:25
  • Information Services Opening Times Sunday: 06:40 - 01:25

Staff Help Available

  • Staff Help Available Monday to Friday: 06:20 - 20:00
  • Staff Help Available Saturday: 06:20 - 20:00
  • Staff Help Available Sunday: 08:20 - 15:30

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Customer Help Points

Yes

Customer Services Notes

0343 222 1234

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There are steps to all platforms

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:20 - 20:00
  • Staff help available Saturday: 06:20 - 20:00
  • Staff help available Sunday: 08:20 - 15:30

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

Yes

Cold drinks vending machine Food vending machine

Shops

Yes

Located on platform 1

Pay Phones

Yes

Public Wi-Fi

Yes

Find WiFi Hotspots around Hackney Downs station

Bicycle Storage

Spaces

32 spaces

Type of Storage

Stands & Racks

Location

Alongside station entrance

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

More Information
Train Travel with Bicycles(external link, opens in a new tab)

Transport Links

Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford

Use Bus stop D in Amhurst Road for southbound services to Liverpool Street

    London buses operate from outside the station

    Maps

    Find Another Station