Hackney Downs (HAC)
Hackney Downs station, Dalston Lane, Hackney, Greater London, E8 1LA
The lifts are out of order between platform 1 and the interchange with Hackney Central at Hackney Downs station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 10:00
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:10 - 01:25
- Information Services Opening Times Saturday: 05:09 - 01:25
- Information Services Opening Times Sunday: 06:40 - 01:25
Staff Help Available
- Staff Help Available Monday to Friday: 06:20 - 20:00
- Staff Help Available Saturday: 06:20 - 20:00
- Staff Help Available Sunday: 08:20 - 15:30
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
Customer Help Points
Yes
Customer Services Notes
0343 222 1234
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
There are steps to all platforms. Step-free is access only available on southbound (Platform 1) only This is only possible via the Hackney Walkway and exiting at Hackney Central. Please ensure the Hackney Walkway lift is operational
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:20 - 20:00
- Staff help available Saturday: 06:20 - 20:00
- Staff help available Sunday: 08:20 - 15:30
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Refreshment Facilities
Yes
Cold drinks vending machine Food vending machine
Shops
Yes
Located on platform 1
Pay Phones
Yes
Bicycle Storage
Spaces
32 spaces
Type of Storage
Stands & Racks
Location
Alongside station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford
Use Bus stop D in Amhurst Road for southbound services to Liverpool Street
London buses operate from outside the station
