Last updated:Today at 09:21
Train companies affected:South Western Railway
Hampstead Heath (HDH)
Hampstead Heath station, South End Road, Hampstead, Greater London, NW3 2QD
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 10:00
Location
Booking hall
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:55 - 00:55
- Information Services Opening Times Saturday: 05:54 - 00:59
- Information Services Opening Times Sunday: 08:55 - 23:50
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer Help Points
Yes
Customer Services Notes
0343222123
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Lifts from ticket hall to both platforms
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Seating areas under canopies on both platforms
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
contact taxi operator directly
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Seating areas under canopies on both platforms
Refreshment Facilities
Yes
Coffee kiosk on Platform 2 (eastbound)
Shops
Yes
Flower stall High street shops
Pay Phones
No
Post Boxes
No
Post Office located nearby
Bicycle Storage
Spaces
5 spaces
Type of Storage
Stands
Location
Covered shelter on eastbound platform
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop B in Constantine Road for eastbound services to Camden Road
Use Bus stop D in Pond Street for westbound services to Richmond
Information to plan your onward journey is available in a printable format here
Change at West Hampstead for First Capital Connect services to Gatwick and Luton.
