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Hartford (Cheshire) (HTF)

Hartford station, Chester Road, Hartford, Cheshire, CW8 1QX

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Thursday: 06:00 - 17:00
  • Opening Hours,Friday: 06:00 - 19:00
  • Opening Hours,Saturday: 07:00 - 15:00
  • Opening Hours,Sunday: 10:35 - 12:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Unavailable

1 to 1 contact with ticket office staff

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Thursday: 06:00 - 17:00
  • Information Services Opening Times,Friday: 06:00 - 19:00
  • Information Services Opening Times,Saturday: 07:00 - 15:00
  • Information Services Opening Times,Sunday: 10:35 - 12:00

Staff Help Available

  • Staff Help Available,Monday to Thursday: 06:00 - 17:00
  • Staff Help Available,Friday: 06:00 - 19:00
  • Staff Help Available,Saturday: 07:00 - 15:00
  • Staff Help Available,Sunday: 10:35 - 12:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

Customer Services Notes

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Unavailable

1 to 1 contact with ticket office staff

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

N/A

Waiting rooms

Available

Closed until further notice

Seating area

Available

Induction loop pay phones

Available

Public telephones are not accessible

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are not available

Impaired mobility set down/pick-up point available

Unavailable

Pick-up is possible from car park

Accessible spaces

3 spaces

Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Thursday: 06:00 - 17:00
  • Staff help available,Friday: 06:00 - 19:00
  • Staff help available,Saturday: 07:00 - 15:00
  • Staff help available,Sunday: 10:35 - 12:00

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: Available

24 hours, 7 days a week (except Christmas Day and Boxing Day)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

The toilets are located in the Booking Hall. The toilet facilities are available: Monday - Thursday 06:00-17:00, Friday - 06:00-17:00, Saturday - 07:00-15:00 and Sunday 10:35-12:00. The toilet facilities are not available when the Ticket Office is closed.

Accessible Toilets

Unavailable

N/A

Baby Changing

Unavailable

Waiting Rooms

Available

Closed until further notice

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

77 spaces

Accessible spaces

3 spaces

Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Pick-up is possible from car park

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £5.20
  • Rate on Saturday £3.70
  • Rate on Sunday £3.70
  • Rate per week £17.30
  • Rate per month £57.20
  • Rate per year £457.60

Notes

You’ll be able to pay for parking in the following ways:

Refreshment Facilities

Unavailable

Public Telephones

No

Accessible Public Telephones

Available

Public telephones are not accessible

Bicycle Storage

Spaces

16 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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