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Harwich Town (HWC)

Harwich Town station, George Street, Harwich, Essex, CO12 3NA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Ticket Machines

No

Collect tickets bought online
  • No
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Tickets can be collected on Smartcard at this station

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Staff Help Available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Next to the main entrance to the single platform, fixed to the platform-facing wall of the former station building

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This station has step free access to the single platform for trains towards Manningtree.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

0 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Next to the main entrance to the single platform, fixed to the platform-facing wall of the former station building

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station
Help Point location

Help Points are available inside and outside this station

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Spaces

5 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

10 spaces

Type of Storage

Racks

Location

There is a sheltered cycle parking area providing ten spaces which can be located to the right of the main entrance to the station, next to the blue Amazon Hub locker.

Sheltered

Yes

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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