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Hatch End (HTE)

Hatch End station, Station Approach, Hatch End, Greater London, HA5 4HU

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:30 - 10:10

Security staff on site outside booking office opening hours.

Location

Booking hall

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Ticket office staff provide assistance where possible

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Sunday: 06:44 - 00:47
  • Information Services Opening Times Monday to Saturday: 05:07 - 00:48

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

staff available from first to last service

Customer Help Points

Yes

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

B3 Category station . Step free access is fully available on Northbound platform only .

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Ticket office staff provide assistance where possible

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
  • Waiting rooms Saturday: 08:15 - 15:30
  • Waiting rooms Sunday: No

Closed until further notice

Seating area

Yes

There is a covered seating area in the Ticket Office and on Platform 2 (northbound)

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No

staff available from first to last service

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
  • Waiting Rooms Saturday: 08:15 - 15:30
  • Waiting Rooms Sunday: No

Closed until further notice

Seating Area

Yes

There is a covered seating area in the Ticket Office and on Platform 2 (northbound)

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

24 spaces

Accessible car park equipment

Yes

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £4.50
  • Rate per week £20.00
  • Rate per month £76.00
  • Rate per year £620.00

Refreshment Facilities

No

Shops

No

High street shops

Pay Phones

No

Post Boxes

No

Post Office located nearby

Bicycle Storage

Spaces

6 spaces

Cycle Disclaimers

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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