Hayes & Harlington (HAY)
Hayes & Harlington station, Station Road, Hayes, Greater London, UB3 4BX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 19:10
- Opening Hours,Saturday: 06:10 - 19:10
- Opening Hours,Sunday: 06:30 - 21:30
Location
The ticket office is located within the station entrance
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased from ticket machines.
Zone 5
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step free access to all platforms
Staff ramp assistance is always available.
Accessible seating is available on platforms 3,4 and 5.
Wheelchairs available from first to last train.
Ticket barriers and gates
Available
Hayes and Harlington has a Secure Station accreditation
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
Waiting rooms
Available
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
Seating area
Available
Platform 3- A waiting room is available, Multiple uncovered seats available on across platform.
Platform 4- Waiting Shelters located on across platform, Multiple uncovered seats available on across platform.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
0 spaces
Staff Help
Staff help available
Available
Staff are available to assist from first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Toilets are located on platform 4&5
Accessible Toilets
Available
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
Seating Area
Available
Platform 3- A waiting room is available, Multiple uncovered seats available on across platform.
Platform 4- Waiting Shelters located on across platform, Multiple uncovered seats available on across platform.
Operator
Saba Parking Services UK Ltd
Spaces
121 spaces
Accessible spaces
0 space
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop E and L outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available below.
Elizabeth Line service to London Heathrow.
Alternatively, you can take 350 bus from Bus Stop L to Heathrow.
