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Hayes (Kent) (HYS)

Hayes station, Station Approach, Hayes, Greater London, BR2 7EN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:30
  • Opening Hours Saturday: 07:20 - 14:00
  • Opening Hours Sunday: No
  • Opening Hours Public Holidays: No

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

London Fare Zone

Zone 5

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:10 - 19:30
  • Staff Help Available Saturday: 07:20 - 14:00
  • Staff Help Available Sunday: No
  • Staff Help Available Public Holidays: No

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -  Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.

Ticket barriers and gates

No

Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

Yes

There are standing height and wheelchair height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Booking Hall - Available during staffing hours. This toilet is stoma friendly.

Waiting rooms

No

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

No

Accessible spaces

6 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:10 - 19:30
  • Staff help available Saturday: 07:20 - 14:00
  • Staff help available Sunday: No
  • Staff help available Public Holidays: No
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Nearest accessible station

Toilets

Yes

Booking Hall - Available during staffing hours

Accessible Toilets

Yes

Booking Hall - Available during staffing hours. This toilet is stoma friendly.

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

117 spaces

Accessible spaces

6 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £5.80
  • Rate per day £6.40
  • Rate on Saturday £4.90
  • Rate on Sunday £3.50
  • Rate per week £28.40
  • Rate per month £99.80
  • Rate per 3 months £297.60
  • Rate per 6 months £598.00
  • Rate per year £1071.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

Refreshment Facilities

Yes

Coffee shop and Selecta vending machine

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

20 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

on platform island

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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