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Hazel Grove (HAZ)

Hazel Grove station, Station Street, Hazel Grove, Cheshire, SK7 4EX

All toilets are out of order at Hazel Grove station.

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Thursday: 06:05 - 19:00
  • Opening Hours,Friday: 06:05 - 20:00
  • Opening Hours,Saturday: 07:00 - 20:00
  • Opening Hours,Sunday: 09:00 - 16:30
Location

To the left on the platform when leaving the booking office

Accepts cards only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff make every effort to provide the assistance that disabled passengers require when purchasing tickets.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available

If the station is unstaffed, please contact the customer relations team or onboard staff

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Saturday: 06:55 - 14:00
  • Information Services Opening Times,Sunday: Unavailable
  • Information Services Opening Times,Monday to Sunday: Unavailable

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

  • Staff Help Available,Sunday: Unavailable

Customer Help Points

No

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

There are no apparent induction loops

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

  • Scooter Friendly Station

Lift to all platforms open 06:05 - 20:30 Monday to Saturday. Closed Sunday. 

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff make every effort to provide the assistance that disabled passengers require when purchasing tickets.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

Closed until further notice

On each platform

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Impaired mobility set down/pick-up point available

Available

No designated area is provided. The station front may be used for set down purposes.

Accessible spaces

22 spaces

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a drop-off point only

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for 1 vehicle at a time to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Sunday: Unavailable
Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. They are available 24/7

Accessible Toilets

Available

Baby Changing

Unavailable

Waiting Rooms

Available

Closed until further notice

On each platform

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

389 spaces

Accessible spaces

22 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

No designated area is provided. The station front may be used for set down purposes.

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

Unavailable

Shops

Available

Kiosk

Public Telephones

Yes

Bicycle Storage

Spaces

23 spaces

11 cycle lockers and 12 cycle stands

Type of Storage

Lockers & Stands

Location

Within Car Park

Sheltered

No

CCTV

Yes

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