Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Herne Hill station, Railton Road, Herne Hill, Greater London, SE24 0JW
The lift on platforms 3 & 4 is out of use. The nearest station with step free access is Penge East.
This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains in the booking hall
Zone 2/3
Yes
Yes
booking hall/ subway
Yes
The counter can be raised or lowered to suit all users
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
No
Yes
booking hall/ subway
Yes
The counter can be raised or lowered to suit all users
Yes
Yes
Yes
Platforms 1/2 & 3/4 - Available during staffing hours
Only available when staff present
Heated waiting room on platforms 1/2 and 3/4 Only available when staff present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
Limited time parking and on public highway
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Yes
Platforms 1/2 and 3/4 - Available during staffing hours
Yes
Platforms 1/2 & 3/4 - Available during staffing hours
Yes
Platforms 1/2 & 3/4- Available during staffing hours
Only available when staff present
Heated waiting room on platforms 1/2 and 3/4 Only available when staff present
Yes
Yes
Yes
Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms
Yes
Homemade Ice Cream in the booking hall. Homewares shop next to the entrance.
No
Yes
Public telephones are not wheelchair accessible
No
Outside the station
6 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
front of station and subway
Yes
No
There are no cycle hire facilities at this station
Bus stop N on Dulwich Road
Information to plan your onward journey is available in a printable format here