Hexham (HEX)
Managed by Northern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Hexham
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Lockers- Storage sheltered
- No
- Storage spaces
- 4
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Northern
- Phone number
- 0800 200 6060
- Address
-
-
-
- Email address
- [email protected]
- Note
-
Cash payments use ticket machine
Card payments register with RingGo Code 5708
Call 01138090070 or visit www.MyRingGo.com/register
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 100 with 4 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
-
Accessible spaces available
- Free of charge
- No
- Daily rate
- £2.00
- Weekly rate
- £10.00
- CCTV Coverage
- No
- Onward travel information
-
Busline 0871 200 2233
- Impaired mobility set down / pick up points available
- Yes
-
Step free access from car park to station entrance
- Airport
-
Nearest airport at Newcastle
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:20 - 17:30
Saturday 08:00 - 14:00
Sunday Closed
part time opening hours
- Location
-
Platform 2
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Accepts Cash & Cards
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- More information at www.northernrailway.co.uk/smart
- Penalty fares
- Penalty fares apply for Northern
Staffing and general services
- Information available from staff
- If the station is not staffed please use our helpline 08002006060
- Information services - opening times
-
Information available from Help Point 24/7.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help available 24 hours a day from help point
- Lost Property
- Yes
-
Monday - Sunday 07:00 - 22:00
Open 0700-2200 7 days per week
- 08002006060
- Customer Services
- 08002006060
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport will pick up/drop off at the station front
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Hexham station
- Refreshment facilities
- Yes
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 138 5560 text relay 18001 0800 138 5560
- Assisted travel
-
Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Category B station partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
- Wheelchairs available
- Yes
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