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Hexham  (HEX)

Hexham station, Station Road, Hexham, Northumberland, NE46 1EU

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:25 - 18:00
  • Opening Hours,Saturday: 08:15 - 14:15
  • Opening Hours,Sunday: Unavailable

part time opening hours

Location

Platform 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Accepts Cash & Cards

Height adjusted ticket office counter

Unavailable

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available

If the station is unstaffed, please contact the customer relations team or onboard staff

Customer Information

  • Departure Screens
  • Live service information

Staff Help Available

  • Staff Help Available,Monday to Friday: 07:25 - 18:00
  • Staff Help Available,Saturday: 08:15 - 14:15
  • Staff Help Available,Sunday: Unavailable

For customers who arrive on platform 1 (Newcastle bound) and assistance is needed. Please use the call button located at the bottom of the stairs, which alerts the ticket office.

Customer Help Points

No

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

This station has partial step-free access. Level access to the Carlisle platform. The Newcastle-bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.

For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Accepts Cash & Cards

Height adjusted ticket office counter

Unavailable

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms
  • Waiting rooms,Monday to Friday: 07:25 - 18:00
  • Waiting rooms,Saturday: 08:15 - 14:15
  • Waiting rooms,Sunday: Unavailable

The waiting room is open during staffing hours

Indoor waiting rooms on each platform

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Step free access from car park to station entrance

Accessible spaces

4 spaces

Accessible car park equipment

Yes

 Accessible spaces available

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are seating and/or waiting facilities at this drop-off and/or pick-up point

Waiting facility type

There is uncovered seating/waiting

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Minimum seating provision

This drop-off and/pick-up point has seating with backrests and armrests on both sides

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 07:25 - 18:00
  • Staff help available,Saturday: 08:15 - 14:15
  • Staff help available,Sunday: Unavailable

For customers who arrive on platform 1 (Newcastle bound) and assistance is needed. Please use the call button located at the bottom of the stairs, which alerts the ticket office.

Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

Monday to Wednesday: 07:25 - 19:00

Thursday - Saturday: 07:25 - 21:00

Sunday: Unavailable

The toilets are available when the station is staffed and the Platform Bar is open.

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 07:25 - 18:00
  • Waiting Rooms,Saturday: 08:15 - 14:15
  • Waiting Rooms,Sunday: Unavailable

The waiting room is open during staffing hours

Indoor waiting rooms on each platform

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

100 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

 Accessible spaces available

Impaired mobility set down/pick up points available

Available

Step free access from car park to station entrance

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £2.20
  • Rate per week £8.80
  • Rate per month £34.00
  • Rate per year £352.00

Notes

Daily Charge: £2.20
Up to 2 hours (no return) £0.60
Up to 4 hours (no return) £1.10
Overnight Parking (1600-0759) £0.60

Refreshment Facilities

Available

Public Telephones

No

Bicycle Storage

Spaces

4 spaces

Type of Storage

Lockers

Location

Platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Not available at this station.

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