Last updated:Today at 08:12
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 07:14
Train companies affected:South Western Railway
Hexham (HEX)
Hexham station, Station Road, Hexham, Northumberland, NE46 1EU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:20 - 17:30
- Opening Hours Saturday: 08:00 - 14:00
- Opening Hours Sunday: No
part time opening hours
Location
Platform 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accepts Cash & Cards
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Customer Help Points
Yes
Help available 24 hours a day from help point
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Accepts Cash & Cards
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
Indoor waiting rooms on each platform
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
Yes
Step free access from car park to station entrance
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Accessible spaces available
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Help available 24 hours a day from help point
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are available when the station is staffed
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Indoor waiting rooms on each platform
Seating Area
Yes
Operator
Northern
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
100 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Accessible spaces available
Impaired mobility set down/pick up points available
Yes
Step free access from car park to station entrance
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £2.00
- Rate per week £10.00
Refreshment Facilities
Yes
Pay Phones
No
Bicycle Storage
Spaces
4 spaces
Type of Storage
Lockers
Location
Platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Replacement transport will pick up/drop off at the station front
Busline 0871 200 2233
Nearest airport at Newcastle
Not available at this station.
