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Hexham  (HEX)

Hexham station, Station Road, Hexham, Northumberland, NE46 1EU

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:20 - 17:30
  • Opening Hours Saturday: 08:00 - 14:00
  • Opening Hours Sunday: No

part time opening hours

Location

Platform 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Accepts Cash & Cards

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

Customer Help Points

Yes

 Help available 24 hours a day from help point

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

Yes

Accepts Cash & Cards

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Closed until further notice

Indoor waiting rooms on each platform

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Step free access from car park to station entrance

Accessible spaces

4 spaces

Accessible car park equipment

Yes

 Accessible spaces available

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

 Help available 24 hours a day from help point

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are available when the station is staffed

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Indoor waiting rooms on each platform

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

100 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

 Accessible spaces available

Impaired mobility set down/pick up points available

Yes

Step free access from car park to station entrance

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £2.00
  • Rate per week £10.00

Notes

Up to 2 hours (No Return) £1

Refreshment Facilities

Yes

Pay Phones

No

Bicycle Storage

Spaces

4 spaces

Type of Storage

Lockers

Location

Platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Not available at this station.

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