Hartlepool (HPL)
Hartlepool station, Station Approach, Hartlepool, County Durham, TS24 7ED
Ticket Office Closures
The ticket office will be closed :
From 13:00 on 30/06/2025 until the end of the day
From 13:00 on 01/07/2025 until the end of the day
From 07:00 on 02/07/2025 until 11:40 on 02/07/2025
From 13:00 on 03/07/2025 until the end of the day
From 13:00 on 04/07/2025 until the end of the day
From 13:00 on 05/07/2025 until the end of the day
The lifts are out of order at Hartlepool station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 07:00 - 18:20
- Opening Hours,Saturday: 07:00 - 18:20
- Opening Hours,Sunday: Unavailable
Location
Ticket office accepts cast and card, ticket machine is card only
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:00 - 18:20
- Information Services Opening Times,Saturday: 07:00 - 18:20
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
- Staff Help Available,Monday to Saturday: 07:00 - 19:00
- Staff Help Available,Sunday: Unavailable
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
Customer Help Points
Yes
Help points are outside the lifts on the platform and concourse lift entrances
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
There are no apparent induction loops
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
There are lifts to all platforms
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Available
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Open from 0700 - 1820 Monday to Saturday, Closed Sunday
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
Waiting rooms
Available
Closed until further notice
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Available
Step free access from car park to station entrance
Accessible spaces
7 spaces
For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
Accessible car park equipment
Yes
This station is not operated by Northern Trains
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 07:00 - 19:00
- Staff help available,Sunday: Unavailable
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
Customer Help Points
Yes
Help points are outside the lifts on the platform and concourse lift entrances
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
- Toilets,Monday to Saturday: 07:00 - 18:20
Toilets cannot be accessed when the station building is locked
These toilets are available during ticket office opening hours using a RADAR Key
Accessible Toilets
Available
Open from 0700 - 1820 Monday to Saturday, Closed Sunday
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
Baby Changing
Available
Available when accessible toilets are open
Inside booking hall
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
Operator
Local Council - 70 spaces
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
125 spaces
Accessible spaces
7 spaces
For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
Accessible car park equipment
Yes
This station is not operated by Northern Trains
Impaired mobility set down/pick up points available
Available
Step free access from car park to station entrance
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £0.00
Notes
Information as at 22/05/25 taken from the Hartlepool Council site
User 1 – 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 – 24hrs £5 .70 (up to 7x24hrs)
Refreshment Facilities
Available
Cafe and Craft Ale bar, both within station vacinity
Public Telephones
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Cycle Hoops are under the platform canapy on platform 2
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Replacement transport will pick up/drop off at the station front.
Busline 0871 200 2233
Not available at this station.
