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Hatch End (HTE)

Hatch End station, Station Approach, Hatch End, Greater London, HA5 4HU

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:30 - 10:10

Security staff on site outside booking office opening hours.

Location

Booking hall

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff provide assistance where possible

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Sunday: 06:44 - 00:47
  • Information Services Opening Times,Monday to Saturday: 05:07 - 00:48

Staff Help Available

  • Staff Help Available,Monday to Friday: Unavailable
  • Staff Help Available,Saturday: Unavailable
  • Staff Help Available,Sunday: Unavailable

staff available from first to last service

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

B3 Category station . Step free access is fully available on Northbound platform only .

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Unavailable

Ticket office staff provide assistance where possible

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms
  • Waiting rooms,Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
  • Waiting rooms,Saturday: 08:15 - 15:30
  • Waiting rooms,Sunday: Unavailable

Closed until further notice

Seating area

Available

There is a covered seating area in the Ticket Office and on Platform 2 (northbound)

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is fully covered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Unavailable
  • Staff help available,Saturday: Unavailable
  • Staff help available,Sunday: Unavailable

staff available from first to last service

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
  • Waiting Rooms,Saturday: 08:15 - 15:30
  • Waiting Rooms,Sunday: Unavailable

Closed until further notice

Seating Area

Available

There is a covered seating area in the Ticket Office and on Platform 2 (northbound)

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

24 spaces

Accessible car park equipment

Yes

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £4.50
  • Rate per week £20.00
  • Rate per month £76.00
  • Rate per year £620.00

Refreshment Facilities

Unavailable

Shops

Unavailable

High street shops

Public Telephones

No

Post Boxes

Unavailable

Post Office located nearby

Bicycle Storage

Spaces

6 spaces

Cycle Disclaimers

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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