Ilford (IFD)
Managed by Elizabeth line
Station facilities
-
Station seating facilities
Station seating facilities - There are two step free, heated waiting rooms located on Platform 3.
- The waiting room located next to the ladies toilets has an automatic door function.
- Both waiting rooms are open from first to last train.
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets Platform 3
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
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Shops
Shops Coffee & snacks
Ilford
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
On platform 4
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 07:10 - 20:10
- Location
-
A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office does not have an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible ticket machines are located
- At the York Mews station entrance
- At the Ilford Hill temporary station entrance
- At the Ilford south station entrance
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
-
Oyster cards are available at Ilford North ticket machine only.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
-
Travelling with Contactless is available.
- Penalty fares
- Penalty fares apply for Elizabeth line
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Staffed from first train until last
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Customer Services
-
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
- Ticket gates
- Yes
-
Ilford has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
Facilities
- ATM Machine
- No
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
-
Coffee & snacks
- Toilets
- Yes
- Toilets Location
-
Platform 3
- Accessible toilets
- No
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
- There are two step free, heated waiting rooms located on Platform 3.
- The waiting room located next to the ladies toilets has an automatic door function.
- Both waiting rooms are open from first to last train.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. - Helpline opening hours
- Staff help available
- Yes
- Staff are available to assist from the first to the last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
- Accessibility Category C. This station does not have step-free access.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3&4.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Staff are available to assist from the first to last train.
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