Inverness (INV)
Inverness station, Academy Street, Inverness, Highland, IV2 3PY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 20:30
- Opening Hours,Saturday: 06:30 - 18:30
- Opening Hours,Sunday: 09:15 - 20:20
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 04:45 - 00:15
- Staff Help Available,Sunday: 09:00 - 00:15
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Electronic Ticket Gates
By the wider access gate on the main concourse.
Customer Services Notes
Left Luggage
- Left Luggage,Monday to Friday: 06:40 - 20:00
- Left Luggage,Saturday: 07:40 - 20:00
- Left Luggage,Sunday: 10:40 - 20:00
Lost Property
- Lost Property,Monday to Saturday: 04:45 - 00:15
- Lost Property,Sunday: 09:00 - 00:15
Trolleys
Available
CCTV at the Station
Yes
Tourist Information
Available
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic ticket gates.
Please take care when boarding / alighting from the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
Ticket barriers and gates
Available
Ticket gates to all platforms
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
3 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 04:45 - 00:15
- Staff help available,Sunday: 09:00 - 00:15
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Electronic Ticket Gates
By the wider access gate on the main concourse.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on the Concourse. The National key toilets are located on the Concourse; these toilets are operated by a radar key. Available between 0630 and 1930
Accessible Toilets
Available
Baby Changing
Available
Showers
Available
Waiting Rooms
Available
Seating Area
Available
First Class Lounge
Unavailable
Caledonian Sleeper only
There is no First Class lounge within the station but First Class lounge facilities are available for Caledonian Sleeper customers within the Guest Services Centre across the road.
Tickets Accepted
Caledonian Sleeper First Class ticket holders
Refreshments
Complimentary snacks and refreshments
Facilities
Free WiFi, showers
Note: Standard Class and Seated guests can purchase shower tokens for the Guest Lounge from the On Board Hosts.
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Showers are available within the station and include an accessible shower. National Keys Scheme operated but key can be obtained from staff working at these facilities if you do not have your own key.
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
60 spaces
Accessible spaces
3 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.20
- Rate per day £6.00
ATM
Available
Refreshment Facilities
Available
Costa Coffee, Ness and Thistle Bar, WHSmith, Vending Machine.
Shops
Available
WHSmith, PhotoMe photo booth
Public Telephones
Yes
Public Wi-Fi
Available
Post Boxes
Unavailable
Bicycle Storage
Spaces
40 spaces
Discounted cycle hire available at Ticket to Ride to holders of valid rail tickets. Visit www.tickettoridehighlands.co.uk or call 01463 419160 for more information
Type of Storage
Lockers & Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
Inverness Bike Hire: www.invernessbikehire.co.uk
Ticket to Ride: www.tickettoridehighlands.co.uk
More Information
Transport Links
Buses pick up/drop off from the Eastgate side of the station at the short stay car park. Entrance via Millburn Road.
Please click on the below link for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
An bus service links Inverness with Inverness Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Inverness Bike Hire: www.invernessbikehire.co.uk
Ticket to Ride: www.tickettoridehighlands.co.uk
