Last updated:Today at 10:00
Train companies affected:South Western Railway
Kensal Rise station, Chamberlayne Road, Kensal Rise, Greater London, NW10 3JN
The lifts are out of order between Platform 2 and the Station exit/entrance at Kensal Rise station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Booking hall and footbridge
Zone 2
Yes
Yes
Yes
Ticket office staff provide assistance where possible
Yes
Yes
Yes
No
No
Yes
You can Contact Customer Services on 0343 222 123
No
No
Yes
Some step-free access to all platforms - please check details.
B2 station category . Step free access platform interchange requires a 200m journey via street . Use the Station Terrace entrance for Platform 1. Use Chamberlayne Road entrance for lift access to Platform 2.
Yes
Yes
Yes
Ticket office staff provide assistance where possible
Yes
Yes
No
Closed until further notice
Yes
On both platforms
Yes
contact taxi operator directly
No
Yes
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
No
No
No
Closed until further notice
Yes
On both platforms
No
4 spaces
Cycle hoops provided outside station entrance, adjacent to Westbound platform
Stands
Yes
Yes
There are no cycle hire facilities at this station
Use Bus stop KR in Station Terrace for eastbound services to Camden Road
Use Bus stop KH in Chamberlayne Road for westbound services to Richmond
Information to plan your onward journey is available in a printable format here
Change at West Hampstead for London Luton and London Gatwick trains