Last updated:Today at 10:00
Train companies affected:South Western Railway
Kensal Rise (KNR)
Kensal Rise station, Chamberlayne Road, Kensal Rise, Greater London, NW10 3JN
The lifts are out of order between Platform 2 and the Station exit/entrance at Kensal Rise station.
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:00 - 10:00
Location
Booking hall and footbridge
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 01:06
- Information Services Opening Times Saturday: 05:45 - 01:09
- Information Services Opening Times Sunday: 08:49 - 23:56
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer Help Points
Yes
Customer Services Notes
You can Contact Customer Services on 0343 222 123
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
B2 station category . Step free access platform interchange requires a 200m journey via street . Use the Station Terrace entrance for Platform 1. Use Chamberlayne Road entrance for lift access to Platform 2.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:45 - 13:45
- Waiting rooms Saturday: 07:15 - 14:15
- Waiting rooms Sunday: No
Closed until further notice
Seating area
Yes
On both platforms
Getting to and from the station
Accessible taxis here
Yes
contact taxi operator directly
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:45 - 13:45
- Waiting Rooms Saturday: 07:15 - 14:15
- Waiting Rooms Sunday: No
Closed until further notice
Seating Area
Yes
On both platforms
Refreshment Facilities
No
Bicycle Storage
Spaces
4 spaces
Cycle hoops provided outside station entrance, adjacent to Westbound platform
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop KR in Station Terrace for eastbound services to Camden Road
Use Bus stop KH in Chamberlayne Road for westbound services to Richmond
Information to plan your onward journey is available in a printable format here
Change at West Hampstead for London Luton and London Gatwick trains
