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Last updated:Today at 17:43
Train companies affected:CrossCountry, Great Western Railway

Leeds (LDS)

Leeds station, New Station Street, Leeds, West Yorkshire, LS1 4DY

From 24 June 2024, the location of rail replacement services will be changing to Wellington Street, which is located 60 meters from the City Square exit of the station.

In the meantime, please continue to use rail replacement services at Neville Street, this is across the road from the Hilton Hotel at Bus stand E.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 04:45 - 23:59
  • Opening Hours Sunday: 06:45 - 22:30

Ticket machines available 24 hours. Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed during these hours due to Covid-19. Customer Information Points open 06:30-20:30 Mon-Sat and 10:00-18:00 on Sun.

Location

Booking Hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from information point
  • Yes - from ticket office
  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 06:30 - 20:30
  • Information Services Opening Times Sunday: 10:00 - 18:00

Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed due to Covid-19. When Customer Information Points closed, please contact any member of staff or Network Rail Reception, platform 5 for 24 hour help.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Journey Care assistance is available prior to travel via the relevant Train Operator:

Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form

London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225

CrossCountry - 0344 811 0125, textphone 0344 811 0126

East Midlands Railway - 0800 0113323, textphone 18001 03457 078051  

TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149

Customer Help Points

No

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Sunday: 08:00 - 21:00

Located on the North Concourse near Wellington Street entrance.

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Suitable for disabled passengers. Lifts or Level access to all platforms.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Seating area

No

Accessible public telephones

Yes

Main footbridge and New Station Street

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Taxi rank outside New Station Street entrance near the bus interchange.

Impaired mobility set down/pick-up point

Yes

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance:  London North Eastern Railway - 03457 225 225 East Midlands Railway - 08000 113323. TransPennine Express - 0800 107 2149. Northern - 0800 1385560. CrossCountry 03448110125

Accessible spaces

13 spaces

Accessible car park equipment

No

No assistance is available from the car parks. Parking can be booked by contacting APCOA on 0113 247 9238.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Journey Care assistance is available prior to travel via the relevant Train Operator:

Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form

London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225

CrossCountry - 0344 811 0125, textphone 0344 811 0126

East Midlands Railway - 0800 0113323, textphone 18001 03457 078051  

TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149

Customer Help Points and Meeting Point

No

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Baby changing facilities are located in the accessible toilet on platform 12 on the South Concourse

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Seating Area

No

First Class Lounge

  • First Class Lounge Monday to Friday: 06:00 - 18:30
  • First Class Lounge Saturday: 06:30 - 18:00
  • First Class Lounge Sunday: 10:00 - 17:30

Location: In the booking hall

Tickets Accepted in London North Eastern Railway First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the LNER route

  • Any LNER First Class packages

  • First Advance (routed LNER & connections)

  • LNER First Class Reader Offer (routed LNER & connections)

  • LNER First Class Flat Fare (routed LNER & connections)

  • LNER Rewards First Class Leisure Single (routed LNER & connections)

  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)

  • Inclusive Tour Tickets (eg. Superbreak)

  • Weekend First

Restricted tickets: All First Class tickets valid only on other train operators.

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.

Facilities: Toilets, TV.

Refreshments: Complimentary: tea / coffee / hot chocolate / orange juice / water / biscuits.

Wi-Fi: Yes

Showers: No

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Accessible spaces

13 spaces

Accessible car park equipment

No

No assistance is available from the car parks. Parking can be booked by contacting APCOA on 0113 247 9238.

Impaired mobility set down/pick up points available

Yes

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance:  London North Eastern Railway - 03457 225 225 East Midlands Railway - 08000 113323. TransPennine Express - 0800 107 2149. Northern - 0800 1385560. CrossCountry 03448110125

Car park CCTV

No

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

No

Accessible Public Telephones

Yes

Main footbridge and New Station Street

Post Boxes

Yes

Bicycle Storage

Spaces

92 spaces

Limited wheel racks available on platform 12 / 15 and short stay car park.

Type of Storage

Racks

Location
  • Platform 0 / 1

  • Platform 6 / 8 behind the lift

  • Platform 12 / 15

  • Short stay car park

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

 Bike & Go (cycle hire) located in the Travel Centre

Travel Centre open - Monday to Saturday: 09:00 - 18:00, Sunday: 10:00 - 16:00

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