Last updated:Today at 00:03
Train companies affected:South Western Railway
Leeds (LDS)
Leeds station, New Station Street, Leeds, West Yorkshire, LS1 4DY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 04:45 - 23:59
- Opening Hours Sunday: 06:45 - 22:30
Ticket machines available 24 hours. Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed during these hours due to Covid-19. Customer Information Points open 06:30-20:30 Mon-Sat and 10:00-18:00 on Sun.
Location
Booking Hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 06:30 - 20:30
- Information Services Opening Times Sunday: 10:00 - 18:00
Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed due to Covid-19. When Customer Information Points closed, please contact any member of staff or Network Rail Reception, platform 5 for 24 hour help.
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Journey Care assistance is available prior to travel via the relevant Train Operator:
Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form
London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225
CrossCountry - 0344 811 0125, textphone 0344 811 0126
East Midlands Railway - 0800 0113323, textphone 18001 03457 078051
TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149
Customer Help Points
No
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Sunday: 08:00 - 21:00
Located on the North Concourse near Wellington Street entrance.
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Suitable for disabled passengers. Lifts or Level access to all platforms.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Seating area
No
Accessible public telephones
Yes
Main footbridge and New Station Street
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Taxi rank outside New Station Street entrance near the bus interchange.
Impaired mobility set down/pick-up point
Yes
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: London North Eastern Railway - 03457 225 225 East Midlands Railway - 08000 113323. TransPennine Express - 0800 107 2149. Northern - 0800 1385560. CrossCountry 03448110125
Accessible spaces
13 spaces
Accessible car park equipment
No
No assistance is available from the car parks. Parking can be booked by contacting APCOA on 0113 247 9238.
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Journey Care assistance is available prior to travel via the relevant Train Operator:
Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form
London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225
CrossCountry - 0344 811 0125, textphone 0344 811 0126
East Midlands Railway - 0800 0113323, textphone 18001 03457 078051
TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149
Customer Help Points and Meeting Point
No
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Baby changing facilities are located in the accessible toilet on platform 12 on the South Concourse
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Seating Area
No
First Class Lounge
- First Class Lounge Monday to Friday: 06:00 - 18:30
- First Class Lounge Saturday: 06:30 - 18:00
- First Class Lounge Sunday: 10:00 - 17:30
Location: In the booking hall
Tickets Accepted in London North Eastern Railway First Class Lounge:
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the LNER route
Any LNER First Class packages
First Advance (routed LNER & connections)
LNER First Class Reader Offer (routed LNER & connections)
LNER First Class Flat Fare (routed LNER & connections)
LNER Rewards First Class Leisure Single (routed LNER & connections)
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
Inclusive Tour Tickets (eg. Superbreak)
Weekend First
Restricted tickets: All First Class tickets valid only on other train operators.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Facilities: Toilets, TV.
Refreshments: Complimentary: tea / coffee / hot chocolate / orange juice / water / biscuits.
Wi-Fi: Yes
Showers: No
Operator
APCOA Parking (UK) Limited
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Accessible spaces
13 spaces
Accessible car park equipment
No
No assistance is available from the car parks. Parking can be booked by contacting APCOA on 0113 247 9238.
Impaired mobility set down/pick up points available
Yes
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: London North Eastern Railway - 03457 225 225 East Midlands Railway - 08000 113323. TransPennine Express - 0800 107 2149. Northern - 0800 1385560. CrossCountry 03448110125
Car park CCTV
No
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
No
Accessible Public Telephones
Yes
Main footbridge and New Station Street
Post Boxes
Yes
Bicycle Storage
Spaces
92 spaces
Limited wheel racks available on platform 12 / 15 and short stay car park.
Type of Storage
Racks
Location
Platform 0 / 1
Platform 6 / 8 behind the lift
Platform 12 / 15
Short stay car park
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Bike & Go (cycle hire) located in the Travel Centre
Travel Centre open - Monday to Saturday: 09:00 - 18:00, Sunday: 10:00 - 16:00
More Information
Transport Links
The pick up area for rail replacement services is Neville Street outside the front of the Hilton Hotel.
Taxi rank located at Aire Street Entrance, next to Wetherspoons.
First and Yorkshire Tiger both operate a network of frequent local bus routes around Leeds city and West Yorkshire. The Citybus stops here and connects key location in Leeds. For more information about all buses in West Yorkshire visit www.wymetro.com
Buy a Leeds PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Many bus routes serve bus stops on New Station Street in front of the rail station.
For information about all buses in west Yorkshire visit: www.wymetro.com
Bike & Go (cycle hire) located in the Travel Centre
Travel Centre open - Monday to Saturday: 09:00 - 18:00, Sunday: 10:00 - 16:00