Last updated:Today at 10:45
Train companies affected:South Western Railway
Lewisham (LEW)
Lewisham station, Loampit Vale, Lewisham, Greater London, SE13 7RY
The lift for platform 4 at Lewisham is out of service. The nearest stations with step-free access are New Cross, Ladywell and Blackheath.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 20:50
- Opening Hours Saturday: 06:10 - 20:20
- Opening Hours Sunday: 07:10 - 20:50
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains from the taxi rank
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
station forecourt/ booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Smartcard notes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Direct access via lift to platforms 1,3 & 4 from subway. Step free access to platform 2 via booking hall and lift to platform 3.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
station forecourt/ booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platforms 2/3 - Available during staffing hours
Waiting rooms
No
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Toilets
Yes
Platform 2 + 3 - Available during staffing hours
Accessible Toilets
Yes
Platforms 2/3 - Available during staffing hours
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
Coffee kiosk and Selecta vending machines
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
44 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
left of entrance
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards London Bridge, New Cross or Greenwich: Bus Stop F to the right fo the station exit and across the road, Towards Ladywell, Hither Green or Blackheath: Bus stop E, to the right of the station exit.
Information to plan your onward journey is available in a printable format here
DLR
