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Liverpool Lime Street (LIV)

Liverpool Lime Street station, Lime Street, Liverpool, Merseyside, L1 1JD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Sunday: 07:15 - 23:05
  • Opening Hours,Monday to Friday: 05:00 - 23:38
  • Opening Hours,Saturday: 05:00 - 23:38

The travel centre which provides travel information is also located on the concourse

Location

Ticket Office & Travel Centre on the station concourse

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

There are eight accessible ticket machines at the station located on the station concourse.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Walrus cards and local Saveaway only. For more information Click here.

Information Available

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 08:00 - 20:00
  • Information Services Opening Times,Saturday: 07:00 - 19:00
  • Information Services Opening Times,Sunday: 10:00 - 19:00

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Liverpool Lime Street Mobility Team are available: -

  • Monday - Saturday 07:00 - 22:00

  • Sunday 08:00 - 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.

Customer Help Points

Yes

There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.

Customer Services Notes

Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41.

Left Luggage

Available

Lost Property

  • Lost Property,Monday to Friday: 09:00 - 17:30

Trolleys

Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.

Ticket barriers and gates

Available

Accessible ticket machines

Available

There are eight accessible ticket machines at the station located on the station concourse.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.

Waiting rooms
  • Waiting rooms,Monday to Saturday: 05:00 - 21:00
  • Waiting rooms,Sunday: 07:00 - 21:00

Located on main concourse

Seating area

Unavailable

Induction loop pay phones

Available

Situated on main concourse opposite Northern's Travel Centre

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.

Impaired mobility set down/pick-up point available

Available

Assistance is available to and from platforms

Accessible spaces

25 spaces

Skelhorne Street short stay car park: -

21 spaces plus 4 accessible spaces

Lord Nelson Street long stay car park: -

259 spaces plus 13 accessible spaces

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can be deployed from the rear and side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is fully covered

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Liverpool Lime Street Mobility Team are available: -

  • Monday - Saturday 07:00 - 22:00

  • Sunday 08:00 - 22:00

THERE IS NO CHARGE FOR THIS SERVICE.

A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.

Customer Help Points

Yes

There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

Male and Female toilets located on the station concourse by Lord Nelson street entrance

Accessible Toilets

Available

The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.

Baby Changing

Available

Female toilets

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 05:00 - 21:00
  • Waiting Rooms,Sunday: 07:00 - 21:00

Located on main concourse

Seating Area

Unavailable

First Class Lounge

  • First Class Lounge,Monday to Friday: 06:00 - 20:00
  • First Class Lounge,Saturday: 08:00 - 18:00
  • First Class Lounge,Sunday: 10:00 - 18:00

The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.

The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you’d like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they’ll help you out.

Sheltered waiting area

There is sheltered waiting

Operator

APCOA

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

280 spaces

Accessible spaces

25 spaces

Skelhorne Street short stay car park: -

21 spaces plus 4 accessible spaces

Lord Nelson Street long stay car park: -

259 spaces plus 13 accessible spaces

Impaired mobility set down/pick up points available

Available

Assistance is available to and from platforms

Car park CCTV

Yes

ATM

Unavailable

Located on Platform 7

Refreshment Facilities

Available

Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.

Shops

Available

Various retail establishments including Photo Booths to purchase items whilst in the station

Public Telephones

Yes

Accessible Public Telephones

Available

Situated on main concourse opposite Northern's Travel Centre

Public Wi-Fi

Available

WiFi hot spots around Liverpool Lime Street station

Post Boxes

Unavailable

Outside the station on Lime Street

Bicycle Storage

Spaces

52 spaces

There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station.

Type of Storage

Racks

Location

Alongside station entrance

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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