London Bridge (LBG)
London Bridge station, Tooley Street / St Thomas Street, London, Greater London, SE1 3QX
The lifts are out of order for platforms 6 & 7 at London Bridge station.
Some of the escalators for platforms 6 and 7 are out of service. Alternative escalators are available.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 04:45 - 01:00
- Opening Hours,Saturday: 04:45 - 01:00
- Opening Hours,Sunday: 05:25 - 01:00
Ticket office is located on the lower level concourse.
Location
The ticket office is located on the lower concourse.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
All machines are too high for wheelchair users. Staff assistance is available.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday to Sunday: Available
Information is available from staff at all times and information points are available
Staff Help Available
- Staff Help Available,Monday to Sunday: 04:00 - 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Customer Help Points
Yes
These are available on the main concourse.
Customer Services Notes
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
Left Luggage
Available
Lost Property
Available
CCTV at the Station
Yes
Tourist Information
Unavailable
N/A
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
Ticket barriers and gates
Available
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Accessible ticket machines
Unavailable
All machines are too high for wheelchair users. Staff assistance is available.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Unavailable
The concourse and all platforms are partially or fully covered with a canopy.
Seating area
Available
Seating areas are available station wide.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
Impaired mobility set down/pick-up point available
Available
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: 04:00 - 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Customer Help Points
Yes
These are available on the main concourse.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink.
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Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
Accessible Toilets
Available
Baby Changing
Available
Female toilets,Male toilets
Waiting Rooms
Unavailable
The concourse and all platforms are partially or fully covered with a canopy.
Seating Area
Available
Seating areas are available station wide.
Sheltered waiting area
There is sheltered waiting
ATM
Available
ATMs are located on the lower and upper concourses.
Refreshment Facilities
Available
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Station concourse
Shops
Available
Various shops, cafes and restaurants
Public Telephones
No
Public Wi-Fi
Available
Post Boxes
Unavailable
Post Office located nearby
Bicycle Storage
Spaces
200 spaces
Type of Storage
Stands
Location
Located in Station Approach.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
More Information
Transport Links
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
For North and North East Kent and South East London
Direct connections for Gatwick Airport and Luton Airport
Connections for Dover Priory
Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
There are no car hire facilities at the station .