Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
London Bridge (LBG)
London Bridge station, Tooley Street / St Thomas Street, London, Greater London, SE1 3QX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 04:45 - 01:00
- Opening Hours Saturday: 04:45 - 01:00
- Opening Hours Sunday: 05:25 - 01:00
Ticket office is located on the lower level concourse.
Location
The ticket office is located on the lower concourse.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
All machines are too high for wheelchair users. Staff assistance is available.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Information is available from staff at all times and information points are available
Staff Help Available
- Staff Help Available Monday to Sunday: 04:00 - 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Customer Help Points
Yes
These are available on the main concourse.
Customer Services Notes
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
Luggage Storage
Yes
Lost Property
Yes
CCTV at the Station
Yes
Tourist Information
No
N/A
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
Ticket barriers and gates
Yes
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Accessible ticket machines
No
All machines are too high for wheelchair users. Staff assistance is available.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
Impaired mobility set down/pick-up point
Yes
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
Staff Help
Staff help available
- Staff help available Monday to Sunday: 04:00 - 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Customer Help Points and Meeting Point
Yes
These are available on the main concourse.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink.
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Toilets
Yes
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets,Male toilets
Waiting Rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating Area
No
ATM
Yes
ATMs are located on the lower and upper concourses.
Refreshment Facilities
Yes
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Station concourse
Shops
Yes
Various shops, cafes and restaurants
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
No
Post Office located nearby
Bicycle Storage
Spaces
200 spaces
Type of Storage
Stands
Location
Located in Station Approach.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
More Information
Transport Links
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D or occasionally B).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
For North and North East Kent and South East London
Direct connections for Gatwick Airport and Luton Airport
Connections for Dover Priory
Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
There are no car hire facilities at the station .