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Last updated:Today at 00:13
Train companies affected:National Rail

London Bridge (LBG)

London Bridge station, Tooley Street / St Thomas Street, London, Greater London, SE1 3QX

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 04:45 - 01:00
  • Opening Hours Saturday: 04:45 - 01:00
  • Opening Hours Sunday: 05:25 - 01:00

Ticket office is located on the lower level concourse.

Location

The ticket office is located on the lower concourse.

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

All machines are too high for wheelchair users. Staff assistance is available.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday to Sunday: Yes

Information is available from staff at all times and information points are available

Staff Help Available

  • Staff Help Available Monday to Sunday: 04:00 - 01:00

By booking through disabled travel or contacting any member of staff

Monday-Saturday 04:00-01:00Sunday 06:00-01:00

Customer Help Points

Yes

These are available on the main concourse.

Customer Services Notes

Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00

Luggage Storage

Yes

Lost Property

Yes

CCTV at the Station

Yes

Tourist Information

No

N/A

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free level access to all platforms via lifts.

The Assistance Meeting Point varies - please check with your operator.

Ticket barriers and gates

Yes

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Accessible ticket machines

No

All machines are too high for wheelchair users. Staff assistance is available.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating area

No

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Taxis with ramps.

There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404

Impaired mobility set down/pick-up point

Yes

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Staff Help

Staff help available
  • Staff help available Monday to Sunday: 04:00 - 01:00

By booking through disabled travel or contacting any member of staff

Monday-Saturday 04:00-01:00Sunday 06:00-01:00

Customer Help Points and Meeting Point

Yes

These are available on the main concourse.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern or Accessibility at the station - Thameslink.

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Toilets

Yes

The toilets can be located on the lower concourse.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. 

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

Accessible Toilets

Yes

Baby Changing

Yes

Female toilets,Male toilets

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating Area

No

ATM

Yes

ATMs are located on the lower and upper concourses.

Refreshment Facilities

Yes

Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)

Station concourse

Shops

Yes

Various shops, cafes and restaurants

Pay Phones

Yes

Public Wi-Fi

Yes

Post Boxes

No

Post Office located nearby

Bicycle Storage

Spaces

200 spaces

Type of Storage

Stands

Location

Located in Station Approach.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.

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