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Last updated:Today at 17:56
Train companies affected:CrossCountry, Great Western Railway

London Kings Cross (KGX)

London Kings Cross station, Euston Road, London, Greater London, N1 9AL

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 22:00
  • Opening Hours Saturday: 06:00 - 22:00
  • Opening Hours Sunday: 07:45 - 22:00

The station will remain open until the last train departs.

Location

In the Main Concourse opposite the shops

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant.  There is a lowered ticket machine at this station.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster transactions only available from self service ticket machines operated by Great Northern

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from information point
  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 01:36
  • Staff Help Available Saturday: 05:00 - 00:36
  • Staff Help Available Sunday: 05:30 - 01:36

Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff. 

It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]  textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/  Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00  

Hull Trains - FREEPHONE 0800 316 1323

Grand Central - 08440 8110 072 

Great Northern - 0800 0582 844

Customer Help Points

Yes

Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.

Customer Services Notes

Help is available at the Rail Information Point in the centre of the Main Concourse.

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free level access to all platforms.

Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.

The Assistance Meeting Point varies - please check with your operator.

Ticket barriers and gates

Yes

Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

Accessible ticket machines

Yes

One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant.  There is a lowered ticket machine at this station.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilets are located next to platform 9 and can be operated by a radar key.

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 23:30
  • Waiting rooms Saturday: 06:00 - 22:30
  • Waiting rooms Sunday: 07:45 - 23:30

All platforms are partially or fully covered with a canopy.

Seating area

No

Accessible public telephones

Yes

Public telephones are available near the Euston Road entrance of the station.

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.

Impaired mobility set down/pick-up point

Yes

There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.

There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.

Accessible spaces

12 spaces

Accessible car park equipment

Yes

Wheelchair users may require assistance using car park equipment at this station 

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 01:36
  • Staff help available Saturday: 05:00 - 00:36
  • Staff help available Sunday: 05:30 - 01:36

Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff. 

It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]  textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/  Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00  

Hull Trains - FREEPHONE 0800 316 1323

Grand Central - 08440 8110 072 

Great Northern - 0800 0582 844

Customer Help Points and Meeting Point

Yes

Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.

Helpline

Yes

0800 022 3720

0800 022 3720

Toilets

Yes

The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.

Accessible Toilets

Yes

Accessible toilets are located next to platform 9 and can be operated by a radar key.

Baby Changing

Yes

Showers

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 23:30
  • Waiting Rooms Saturday: 06:00 - 22:30
  • Waiting Rooms Sunday: 07:45 - 23:30

All platforms are partially or fully covered with a canopy.

Seating Area

No

First Class Lounge

  • First Class Lounge Monday to Friday: 07:00 - 21:25
  • First Class Lounge Saturday: 08:00 - 20:15
  • First Class Lounge Sunday: 09:00 - 20:15

Location: Next to Waitrose

Tickets Accepted in LNER First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the LNER route

  • Any LNER First Class packages

  • First Advance (routed LNER & connections)

  • LNER First Class Reader Offer (routed LNER & connections)

  • LNER First Class Flat Fare (routed LNER & connections)

  • LNER Rewards First Class Leisure Single (routed LNER & connections)

  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)

  • Inclusive Tour Tickets (eg. Superbreak)

  • Weekend First

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Facilities: Toilets. TV. Air charge for mobile phones.

Refreshments: Our first class lounges offer a selection of complimentary refreshments
such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Wi-Fi: Yes

Showers: No

Car Parking Availability

  • Car Parking Availability Monday to Friday: 05:00 - 01:36
  • Car Parking Availability Saturday: 05:00 - 01:11
  • Car Parking Availability Sunday: 05:00 - 01:36

Spaces

322 spaces

Accessible spaces

12 spaces

Accessible car park equipment

Yes

Wheelchair users may require assistance using car park equipment at this station 

Impaired mobility set down/pick up points available

Yes

There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.

There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.

Car park CCTV

No

ATM

Yes

Currency Exchange

Yes

Refreshment Facilities

Yes

Station concourse

Shops

Yes

Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries,  food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are available near the Euston Road entrance of the station.

Bicycle Storage

Spaces

204 spaces

Type of Storage

Stands

Location

Platforms 1, 8 & 9

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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