Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
London Victoria station, Victoria Street, London, Greater London, SW1V 1JU
On weekdays, the busiest times at this station are generally between 06:30 and 08:30 and between 16:00 and 19:30.
On concourse
Zone 1
Yes
No
Various locations
No
Staff assistance is available
Yes
No
Yes
You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
Yes
Yes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Yes
Help Points are located on both main concourse areas, as well as the main ticket office.
Monday-Sunday 07:00-21:50
Via Network Rail Reception
Yes
Yes
Yes
Yes
Transport Information Centre.
This station has step-free access to all platforms / the platform.
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
Yes
No
Various locations
No
Staff assistance is available
Yes
Yes
Yes
Hudson's Place and Central Concourse
Yes
All platforms are partially or fully covered with a canopy.
Yes
Yes
Main concourse
Yes
Yes
Yes
Available on request
Taxi rank outside main station entrance
Yes
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
Not Specified
Yes
Yes
Help Points are located on both main concourse areas, as well as the main ticket office.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
"
Yes
Toilets are situated on the central concourse and adjacent to platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
Yes
Hudson's Place and Central Concourse
Yes
Female toilets,Male toilets,
Yes
All platforms are partially or fully covered with a canopy.
Yes
81 spaces
Yes
Yes
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
Yes
Yes
The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
Yes
Yes
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Station concourse
Yes
News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Yes
Yes
Main concourse
112 spaces
Stands
Car Park Upper Level (Victoria Place), above Gatwick Express.
Yes
Yes
There are no cycle hire facilities at this station
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
Check posters and staff for more details.
Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).
Monday-Sunday 24 hours
Victoria Bus Station at Station Front
Underground services: Victoria Line, District Line and Circle Line
Direct Rail Link to Gatwick
Office on concourse adjacent to Platform 7 (Sixt Car Hire)