Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
London Victoria (VIC)
London Victoria station, Victoria Street, London, Greater London, SW1V 1JU
On weekdays, the busiest times at this station are generally between 06:30 and 08:30 and between 16:00 and 19:30.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Sunday: 06:30 - 22:00
Location
On concourse
London Fare Zone
Zone 1
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Various locations
Height adjusted ticket office counter
No
Staff assistance is available
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 07:00 - 21:00
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Customer Help Points
Yes
Help Points are located on both main concourse areas, as well as the main ticket office.
Customer Services Notes
Monday-Sunday 07:00-21:50
Via Network Rail Reception
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
Yes
Transport Information Centre.
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
Ticket barriers and gates
Yes
Accessible ticket machines
No
Various locations
Height adjusted ticket office counter
No
Staff assistance is available
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Hudson's Place and Central Concourse
Waiting rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating area
Yes
Accessible public telephones
Yes
Main concourse
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Available on request
Taxi rank outside main station entrance
Impaired mobility set down/pick-up point
Yes
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
Help Points are located on both main concourse areas, as well as the main ticket office.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
"
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
"
Toilets
Yes
Toilets are situated on the central concourse and adjacent to platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
Accessible Toilets
Yes
Hudson's Place and Central Concourse
Baby Changing
Yes
Female toilets,Male toilets,
Waiting Rooms
Yes
All platforms are partially or fully covered with a canopy.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Sunday: 00:00 - 00:00
Spaces
81 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
Car park CCTV
Yes
ATM
Yes
The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
Currency Exchange
Yes
Refreshment Facilities
Yes
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Station concourse
Shops
Yes
News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Pay Phones
Yes
Accessible Public Telephones
Yes
Main concourse
Bicycle Storage
Spaces
112 spaces
Type of Storage
Stands
Location
Car Park Upper Level (Victoria Place), above Gatwick Express.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
Check posters and staff for more details.
Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).
Monday-Sunday 24 hours
Victoria Bus Station at Station Front
Underground services: Victoria Line, District Line and Circle Line
Direct Rail Link to Gatwick
Office on concourse adjacent to Platform 7 (Sixt Car Hire)