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London Waterloo East (WAE)

London Waterloo East station, Sandell Street, London, SE1 8NH

The accessible toilet on platforms B and C is currently out of order.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Available

Assistance/Help available from station staff from First to Last trains.

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

On overbridge from Waterloo Main station

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

Available

Customer Help Points

Yes

On platforms and overbridge

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

There is an entrance from Southwark underground station but this involves either steps or an escalator. 

There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station.

Ticket barriers and gates

Available

Accessible ticket machines

Available

On overbridge from Waterloo Main station

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Platforms B and C - Available during staffing hours. This toilet is stoma friendly

Waiting rooms

Available

Heated waiting room on Platform B and C Only available when staff present

Seating area

Available

Induction loop pay phones

Available

Public telephones are not wheelchair accessible

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Number of set-down/ pick-up spaces

There is space for 1 vehicle at a time to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available

Available

Customer Help Points

Yes

On platforms and overbridge

Helpline

Available

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

Help Point location

There are Help Points

Toilets

Available

Platform B and C - Available during staffing hours

Accessible Toilets

Available

Platforms B and C - Available during staffing hours. This toilet is stoma friendly

Baby Changing

Available

Only available when staff present

Waiting Rooms

Available

Heated waiting room on Platform B and C Only available when staff present

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Refreshment Facilities

Available

Coffee shops and Selecta vending machines

Shops

Available

newspapers

Public Telephones

Yes

Accessible Public Telephones

Available

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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