Last updated:Today at 09:01
Train companies affected:South Western Railway
Ludlow (LUD)
Ludlow station, Station Drive, Ludlow, Shropshire, SY8 2PQ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:45 - 16:45
- Opening Hours Saturday: 06:45 - 12:45
- Opening Hours Sunday: No
The ticket office is operated by a third party ticketing agent.
Location
The Ticket Office is run by an Agency. Tickets can be purchased and pre-paid tickets collected here.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 17:00
- Information Services Opening Times Saturday: 06:00 - 14:00
- Information Services Opening Times Sunday: No
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Category B1
Step free access to Platform 1 (to Shrewsbury) from the car park.
Platform 2 (to Hereford) is accessed via a footbridge with steps or a long steep footpath from the station forecourt to the path at the mouth of the tunnel. On the other side of the tunnel mouth is a compliant ramped path leading to the platform which also connects with the town. This path is not part of the station
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Closed until further notice.
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Set down and pick up in the station car park, adjacent to the station building.
Accessible spaces
2 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice.
Seating Area
No
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
Spaces
37 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Impaired mobility set down/pick up points available
Yes
Set down and pick up in the station car park, adjacent to the station building.
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Yes
Pay Phones
No
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
5 Sheffield stands providing for 10 bicycle parking spaces are located under a shelter on the northbound (Shrewsbury direction) platform.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is at the station front.
