Luton Airport Parkway (LTN)
Luton Airport Parkway station, Parkway Road, Luton, Bedfordshire, LU1 3JW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 00:30
- Opening Hours,Saturday: 06:30 - 00:00
- Opening Hours,Sunday: 07:30 - 00:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
When the station is closed access between the car park / station front to the Luton DART building is via Gypsy Lane / Kimpton Road
Customer Help Points
Yes
The Assistance Meeting Point is by the Ticket Office.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
South Western Railway (for Wimbledon)
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is by the Ticket Office.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
There is a heated waiting area on platforms 2 and 3 and platform 4 has the upper concourse waiting area.
None on platform 1.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
At the front of the station.
Accessible spaces
20 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
When the station is closed access between the car park / station front to the Luton DART building is via Gypsy Lane / Kimpton Road
Customer Help Points
Yes
The Assistance Meeting Point is by the Ticket Office.
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
Help Points are only available in limited locations
Toilets
Available
Accessible Toilets
Available
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Facilties may only be available when the station is staffed.
Waiting Rooms
Available
There is a heated waiting area on platforms 2 and 3 and platform 4 has the upper concourse waiting area.
None on platform 1.
Seating Area
Available
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
824 spaces
Accessible spaces
20 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Available
At the front of the station.
Car park CCTV
Yes
ATM
Available
Refreshment Facilities
Available
Shops
Available
Coffee shops
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.
Bicycle Storage
Spaces
120 spaces
Type of Storage
Racks
Location
Front of the main entrance and Kimpton Road entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Located outside the main entrance, by the ticket office.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com