Last updated:Today at 02:29
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Lye (West Midlands) (LYE)
Lye station, Station Road, Lye, West Midlands, DY9 8ES
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
Height adjusted ticket office counter
No
None
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Friday: 05:52 - 23:46
- Staff Help Available Saturday: 06:13 - 23:46
- Staff Help Available Sunday: 10:20 - 18:20
This station is unstaffed. Your assistance will be provided by our on-train Conductor team.
Customer Help Points
Yes
On both platforms
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Lye Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The Assistance meeting point is on the platform that your service is due to depart. Please attract the attention of the Conductor who will assist you onto the train.
Ticket barriers and gates
No
Accessible ticket machines
No
Height adjusted ticket office counter
No
None
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Pick-up in car park
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:52 - 23:46
- Staff help available Saturday: 06:13 - 23:46
- Staff help available Sunday: 10:20 - 18:20
This station is unstaffed. Your assistance will be provided by our on-train Conductor team.
Customer Help Points and Meeting Point
Yes
On both platforms
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
Yes
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
17 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Pick-up in car park
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
4 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering the bus/coach will collect from: Picks up/sets down on Dudley Road, immediately at the top of the station drive.
Four Star 01384 894344, A to B 01384 353535, A and A 01384 893939.
Information to plan your onward journey is available in a printable format here
