Maidstone West (MDW)
Maidstone West station, Station Approach, off The Broadway, Maidstone, Kent, ME16 8RJ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 12:50
- Opening Hours Saturday: 06:10 - 12:50
- Opening Hours Sunday: No
This station is not continuously staffed please see staffing times for details of when staff are available.
Location
On way in to access trains via the booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday to Sunday: Yes
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available Monday to Sunday: 04:30 - 23:10
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Ticket barriers and gates
No
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
Yes
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
On platform 2- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Sunday: 04:30 - 23:10
Customer Help Points and Meeting Point
Yes
On platform
Helpline
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
Toilets
Yes
On platform 2- Available during staffing hours
Accessible Toilets
Yes
On platform 2- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
No
Waiting Rooms
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
54 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.30
- Rate per day £7.00
- Rate on Saturday £5.30
- Rate on Sunday £3.50
- Rate per week £29.80
- Rate per month £112.30
- Rate per 3 months £334.20
- Rate per 6 months £669.00
- Rate per year £1158.00
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
ATM
Yes
Refreshment Facilities
Yes
Coffee shop and Selecta vending machine
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
44 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Platform 2
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement bus stop in station approach.
in approach road
Information to plan your onward journey is available in a printable format here
