Newcastle (NCL)
Newcastle-upon-Tyne station, Neville Street, Newcastle-upon-Tyne, Tyne & Wear, NE1 5DL
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 07:30 - 19:00
Location
Ticket office is in the main concourse, under the departure information boards.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible machine are located on the main concourse
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 19:00
- Information Services Opening Times,Saturday: 07:00 - 19:00
- Information Services Opening Times,Sunday: 07:30 - 19:00
Information available from Travel Centre at these times .
Staff Help Available
- Staff Help Available,Monday to Friday: 04:00 - 00:15
- Staff Help Available,Saturday: 04:00 - 23:30
- Staff Help Available,Sunday: 07:00 - 00:15
When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Saturday: 06:15 - 21:00
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Accessible machine are located on the main concourse
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
Waiting rooms
- Waiting rooms,Monday to Friday: 04:00 - 21:00
- Waiting rooms,Saturday: 04:00 - 21:00
- Waiting rooms,Sunday: 07:00 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Available
Induction loop pay phones
Available
Platform 3
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Newcastle Car Park 1
17 spaces
Newcastle Car Park 2
3 spaces
Newcastle Car Park 1
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Newcastle Car Park 2
The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces
Accessible car park equipment
Newcastle Car Park 1
Newcastle Car Park 2
Short Stay Car Park, first twenty minutes free of charge.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:00 - 00:15
- Staff help available,Saturday: 04:00 - 23:30
- Staff help available,Sunday: 07:00 - 00:15
When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 04:00 - 21:00
- Waiting Rooms,Saturday: 04:00 - 21:00
- Waiting Rooms,Sunday: 07:00 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Available
First Class Lounge
- First Class Lounge,Sunday: 09:00 - 20:00
- First Class Lounge,Monday to Friday: 06:15 - 20:00
- First Class Lounge,Saturday: 06:15 - 17:00
Located
South end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
Any First Class Open ticket valid for travel on the LNER route
LNER First Advance (routed LNER/LNER & connections)
LNER First Class Reader Offer (routed LNER/LNER & connections)
LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
Inclusive Tour Tickets
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Sheltered waiting area
There is sheltered waiting
Long Stay Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability,Monday to Sunday: 04:00 - 23:00
Spaces
454 spaces
Accessible spaces
17 spaces
Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £8.00
- Rate per day £20.00
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £78.00
- Rate per month £253.50
- Rate per year £2145.00
Notes
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Short stay
Operator
London North Eastern Railway
- Entrance is at west side of Station
- Follow the Signs to the entrance vi
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Spaces
27 spaces
Accessible spaces
3 spaces
The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £3.50
Notes
Short stay 21-60 mins - £3.50
ATM
Available
In the Main Square next to Boots
Refreshment Facilities
Available
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Shops
Available
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Public Telephones
Yes
Accessible Public Telephones
Available
Platform 3
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
174 spaces
28 stands accommodating 56 cycles
Type of Storage
Stands
Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement Coaches leave from the front of the station.
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Information to plan your onward journey is available in a printable format here
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Bus to DFDS ferry terminal departs from the end of the short stay car park.
