Last updated:Today at 22:39
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Nelson (NEL)
Nelson station, Hibson Road, Nelson, Lancashire, BB9 9SF
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: No
- Information Services Opening Times Monday to Sunday: No
- Information Services Opening Times Monday to Sunday: No
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
No
Customer Help Points
No
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Tourist Information
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
Mobility Scooter friendly station
Level access available. Lift to platform.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Closed until further notice
Seating area
Yes
Accessible public telephones
Yes
The highest operating part of the telephone is 1140 mm above floor level.
Getting to and from the station
Accessible taxis here
Yes
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: Yes
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Toilets are available in the adjacent Bus Interchange.
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Seating Area
Yes
Operator
Car parking is not operated by Northern Trains
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
15 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
Yes
Parking charges
Parking is free
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
The highest operating part of the telephone is 1140 mm above floor level.
Bicycle Storage
Spaces
14 spaces
4 cycle lockers and 10 cycle stand parking spaces
Type of Storage
Lockers & Stands
Location
Opposite Car Park
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off at bus stand 10 in the interchange. (adjacent to the station)
Busline 0871 200 2233
Not available at this station.
