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Newport (South Wales) (NWP)

Newport (South Wales) station, Queensway, Newport, Gwent, NP20 4AX

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 20:00
  • Opening Hours Saturday: 06:30 - 20:30
  • Opening Hours Sunday: 08:00 - 19:45
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from ticket office
  • Yes - from help point

Customer Information Screens

  • Arrival Screens
  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Sunday: 07:30 - 01:00
  • Information Services Opening Times Monday to Friday: 04:30 - 01:00
  • Information Services Opening Times Saturday: 04:30 - 00:01

Staff Help Available

  • Staff Help Available Monday to Saturday: Yes
  • Staff Help Available Sunday: 08:00 - 23:59

Monday to Friday 04:30 to 01:00

Saturday 04:30 to 00:01

Sunday 07:30 to 01:00

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B

Step free access is available to all platforms via lifts.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms Monday to Sunday: 06:00 - 22:00
Seating area

No

Accessible public telephones

Yes

The pay phone is located on platforms 2 and 3.

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Set down and pick up in the short-stay station car park, located off Queensway.

Accessible spaces

Newport (South Wales) Car Park 2

2 spaces

Newport (South Wales) Car Park 1

14 spaces

Accessible car park equipment

Newport (South Wales) Car Park 2

Newport (South Wales) Car Park 1

Newport (South Wales) Car Park 2 

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.

Newport (South Wales) Car Park 1 

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org/ for further information.

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Staff Help

Staff help available
  • Staff help available Monday to Saturday: Yes
  • Staff help available Sunday: 08:00 - 23:59

Monday to Friday 04:30 to 01:00

Saturday 04:30 to 00:01

Sunday 07:30 to 01:00

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Accessible Toilets

Yes

The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 06:00 - 22:00

Seating Area

No

High Street

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
Spaces

20 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.

Impaired mobility set down/pick up points available

Yes

Set down and pick up in the short-stay station car park, located off Queensway.

Car park CCTV

Yes

Notes

Visit http://www.apcoa.co.uk/tfwr for parking prices.

Godfrey Road

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

246 spaces

Accessible spaces

14 spaces

Accessible car park equipment

Yes

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org/ for further information.

.

Impaired mobility set down/pick up points available

Yes

Set down and pick up in the short-stay station car park, located off Queensway.

Car park CCTV

Yes

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

Yes

Food outlet (available on platforms 2 and 3).

Shops

Yes

Newsagent (available on platforms 2 and 3).

Pay Phones

Yes

Accessible Public Telephones

Yes

The pay phone is located on platforms 2 and 3.

Bicycle Storage

Spaces

42 spaces

Type of Storage

Stands

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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