Last updated:Today at 09:01
Train companies affected:South Western Railway
Newport (South Wales) (NWP)
Newport (South Wales) station, Queensway, Newport, Gwent, NP20 4AX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 20:00
- Opening Hours Saturday: 06:30 - 20:30
- Opening Hours Sunday: 08:00 - 19:45
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
- Arrival Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Sunday: 07:30 - 01:00
- Information Services Opening Times Monday to Friday: 04:30 - 01:00
- Information Services Opening Times Saturday: 04:30 - 00:01
Staff Help Available
- Staff Help Available Monday to Saturday: Yes
- Staff Help Available Sunday: 08:00 - 23:59
Monday to Friday 04:30 to 01:00
Saturday 04:30 to 00:01
Sunday 07:30 to 01:00
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B
Step free access is available to all platforms via lifts.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 2; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms Monday to Sunday: 06:00 - 22:00
Seating area
No
Accessible public telephones
Yes
The pay phone is located on platforms 2 and 3.
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Set down and pick up in the short-stay station car park, located off Queensway.
Accessible spaces
Newport (South Wales) Car Park 2
2 spaces
Newport (South Wales) Car Park 1
14 spaces
Accessible car park equipment
Newport (South Wales) Car Park 2
Newport (South Wales) Car Park 1
Newport (South Wales) Car Park 2
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Newport (South Wales) Car Park 1
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org/ for further information.
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Staff Help
Staff help available
- Staff help available Monday to Saturday: Yes
- Staff help available Sunday: 08:00 - 23:59
Monday to Friday 04:30 to 01:00
Saturday 04:30 to 00:01
Sunday 07:30 to 01:00
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located on Platform 2; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 06:00 - 22:00
Seating Area
No
High Street
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
Spaces
20 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Impaired mobility set down/pick up points available
Yes
Set down and pick up in the short-stay station car park, located off Queensway.
Car park CCTV
Yes
Notes
Visit http://www.apcoa.co.uk/tfwr for parking prices.
Godfrey Road
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
246 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org/ for further information.
.
Impaired mobility set down/pick up points available
Yes
Set down and pick up in the short-stay station car park, located off Queensway.
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Yes
Food outlet (available on platforms 2 and 3).
Shops
Yes
Newsagent (available on platforms 2 and 3).
Pay Phones
Yes
Accessible Public Telephones
Yes
The pay phone is located on platforms 2 and 3.
Bicycle Storage
Spaces
42 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is a local coach stop on Queensway near the station taxi rank.
Taxi rank outside the main entrance to the station.
