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Norwood Junction (NWD)

Norwood Junction station, Station Road, South Norwood, Greater London, SE25 5AG

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 20:20
  • Opening Hours Saturday: 06:20 - 20:20
  • Opening Hours Sunday: 07:40 - 19:15
London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Office
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 01:23
  • Information Services Opening Times Saturday: 04:59 - 01:30
  • Information Services Opening Times Sunday: 06:30 - 00:04

Customer service staff are available from start until end of service, 7 days a week

Staff Help Available

  • Staff Help Available Monday to Friday: 05:55 - 20:20
  • Staff Help Available Saturday: 06:20 - 20:20
  • Staff Help Available Sunday: 07:40 - 19:15

Customer Help Points

Yes

Customer assistance window - platforms 4/5.

Customer Services Notes

You can Contact Customer Services on 0343 222 123

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free access from main entrance to Ticket Office and platform 1 only. Subway with steps to all other platforms. Rear (Woodside) entrance - steps to all platforms. Step-free route from rear entrance to main entrance via public subway outside station. Nearest step-free stations are Anerley, West Norwood or East Croydon

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Ramp access to trains on Platform 1 only.

Platform 1

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

Yes

If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Impaired mobility set down/pick-up point

No

No dedicated area

Accessible spaces

Not Specified

Accessible car park equipment

Yes

No car park

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:55 - 20:20
  • Staff help available Saturday: 06:20 - 20:20
  • Staff help available Sunday: 07:40 - 19:15
Customer Help Points and Meeting Point

Yes

Customer assistance window - platforms 4/5.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Toilets

Yes

Toilets on Platform 1

Accessible Toilets

No

Baby Changing

Yes

Waiting Rooms

No

Seating Area

Yes

Spaces

15 spaces

Accessible car park equipment

Yes

No car park

Impaired mobility set down/pick up points available

No

No dedicated area

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £4.00
  • Rate per week £18.00
  • Rate per month £70.00
  • Rate per year £572.00

ATM

Yes

Located outside main entrance

Refreshment Facilities

Yes

Coffee shop on Platform 1. Kiosk on Platforms 4/5

Shops

No

High street shops

Pay Phones

No

Post Boxes

Yes

Post box in wall immediately outside station. Post Office also located nearby

Bicycle Storage

Spaces

10 spaces

Council facility

Type of Storage

Racks

Location

station front

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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