Last updated:Today at 19:20
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Norwood Junction (NWD)
Norwood Junction station, Station Road, South Norwood, Greater London, SE25 5AG
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 20:20
- Opening Hours Saturday: 06:20 - 20:20
- Opening Hours Sunday: 07:40 - 19:15
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 01:23
- Information Services Opening Times Saturday: 04:59 - 01:30
- Information Services Opening Times Sunday: 06:30 - 00:04
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
- Staff Help Available Monday to Friday: 05:55 - 20:20
- Staff Help Available Saturday: 06:20 - 20:20
- Staff Help Available Sunday: 07:40 - 19:15
Customer Help Points
Yes
Customer assistance window - platforms 4/5.
Customer Services Notes
You can Contact Customer Services on 0343 222 123
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access from main entrance to Ticket Office and platform 1 only. Subway with steps to all other platforms. Rear (Woodside) entrance - steps to all platforms. Step-free route from rear entrance to main entrance via public subway outside station. Nearest step-free stations are Anerley, West Norwood or East Croydon
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Ramp access to trains on Platform 1 only.
Platform 1
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
Yes
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point
No
No dedicated area
Accessible spaces
Not Specified
Accessible car park equipment
Yes
No car park
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:55 - 20:20
- Staff help available Saturday: 06:20 - 20:20
- Staff help available Sunday: 07:40 - 19:15
Customer Help Points and Meeting Point
Yes
Customer assistance window - platforms 4/5.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
Yes
Toilets on Platform 1
Accessible Toilets
No
Baby Changing
Yes
Waiting Rooms
No
Seating Area
Yes
Operator
London Overground
Spaces
15 spaces
Accessible car park equipment
Yes
No car park
Impaired mobility set down/pick up points available
No
No dedicated area
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.00
- Rate per week £18.00
- Rate per month £70.00
- Rate per year £572.00
ATM
Yes
Located outside main entrance
Refreshment Facilities
Yes
Coffee shop on Platform 1. Kiosk on Platforms 4/5
Shops
No
High street shops
Pay Phones
No
Post Boxes
Yes
Post box in wall immediately outside station. Post Office also located nearby
Bicycle Storage
Spaces
10 spaces
Council facility
Type of Storage
Racks
Location
station front
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop A in Selhurst Road for buses towards East Croydon, Sutton and West Croydon
Use bus stop B in Selhurst Road for buses towards Balham, Crystal Palace, New Cross Gate, Tulse Hill and London Bridge
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
