Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Peterborough (PBO)
Peterborough station, Station Road, Peterborough, Cambridgeshire, PE1 1QL
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 20:00
- Opening Hours Saturday: 06:00 - 20:00
- Opening Hours Sunday: 08:00 - 20:00
Location
In Travel Centre and on concourse.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Collection is available for Smart tickets bought online.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 03:15 - 01:00
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Saturday: 04:00 - 00:30
- Staff Help Available Sunday: 06:00 - 00:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
But there is a floorwalker in reception, a CIP by the entrance also
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Outside station plus we can book by phone
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Not Specified
Peterborough Car Park 1
There are a further 28 spaces for blue (disabled) badge holders. 25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
Staff Help
Staff help available
- Staff help available Monday to Saturday: 04:00 - 00:30
- Staff help available Sunday: 06:00 - 00:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
No
But there is a floorwalker in reception, a CIP by the entrance also
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 06:30 - 21:30
- First Class Lounge Saturday to Sunday: 07:30 - 21:30
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
Main station
Operator
London North Eastern Railway
Spaces
731 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.00
- Rate per day £19.00
- Rate on Saturday £7.50
- Rate on Sunday £7.50
- Rate per week £57.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short Stay 30-60 mins £3.00
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Annual Season Premier Bays - £2470.00
Simply purchase your ticket at the car park on the day.
Mayor's Walk Car Park
Operator
London North Eastern Railway
Spaces
262 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.00
- Off-peak rate £7.50
- Rate per day £19.00
- Rate on Saturday £7.50
- Rate on Sunday £7.50
- Rate per week £57.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short stay 21-60 mins - £3.00
Short stay 61-120 mins - £6.50
Premier bays annual - £2470
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Spittle Bank
Spaces
193 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.00
- Off-peak rate £7.50
- Rate per day £19.00
- Rate on Saturday £7.50
- Rate on Sunday £7.50
- Rate per week £57.00
- Rate per month £228.00
- Rate per year £2090.00
Notes
Short stay 21-60 mins - £3.00
Short stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Premier bays annual - £2470
ATM
Yes
Refreshment Facilities
Yes
Various coffee shops and café's available for refreshments
Shops
Yes
Pay Phones
Yes
Post Boxes
Yes
Located at the front of the station
Bicycle Storage
Spaces
458 spaces
Type of Storage
Stands & Racks
Location
Alongside station entrance and adjacent to BTP office
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
More Information
Transport Links
Rail Replacement Coaches leave from the station entrance.
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Information to plan your onward journey is available in a printable format here
