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Last updated:Yesterday at 00:13
Train companies affected:National Rail

Peterborough (PBO)

Peterborough station, Station Road, Peterborough, Cambridgeshire, PE1 1QL

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 20:00
  • Opening Hours Saturday: 06:00 - 20:00
  • Opening Hours Sunday: 08:00 - 20:00
Location

In Travel Centre and on concourse.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Collection is available for Smart tickets bought online.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 03:15 - 01:00
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Saturday: 04:00 - 00:30
  • Staff Help Available Sunday: 06:00 - 00:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

But there is a floorwalker in reception, a CIP by the entrance also

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Outside station plus we can book by phone

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Not Specified

Peterborough Car Park 1 

There are a further 28 spaces for blue (disabled) badge holders.  25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 04:00 - 00:30
  • Staff help available Sunday: 06:00 - 00:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

No

But there is a floorwalker in reception, a CIP by the entrance also

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 06:30 - 21:30
  • First Class Lounge Saturday to Sunday: 07:30 - 21:30

The First Class Lounge  For LNER customers is located in the Great Northern Hotel directly opposite the station.

Main station

Spaces

731 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £3.00
  • Rate per day £19.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £57.00
  • Rate per month £228.00
  • Rate per year £2090.00
Notes

Short Stay 30-60 mins £3.00

Short Stay 61-120 mins - £6.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Annual Season Premier Bays - £2470.00

Simply purchase your ticket at the car park on the day.

Mayor's Walk Car Park

Spaces

262 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £3.00
  • Off-peak rate £7.50
  • Rate per day £19.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £57.00
  • Rate per month £228.00
  • Rate per year £2090.00
Notes

Short stay 21-60 mins - £3.00

Short stay 61-120 mins - £6.50

Premier bays annual - £2470

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Spittle Bank

Spaces

193 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £3.00
  • Off-peak rate £7.50
  • Rate per day £19.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £57.00
  • Rate per month £228.00
  • Rate per year £2090.00
Notes

Short stay 21-60 mins - £3.00

Short stay 61-120 mins - £6.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Premier bays annual - £2470

ATM

Yes

Refreshment Facilities

Yes

Various coffee shops and café's available for refreshments

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Located at the front of the station

Bicycle Storage

Spaces

458 spaces

Type of Storage

Stands & Racks

Location

Alongside station entrance and adjacent to BTP office

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Dock

0208 232 3931

www.bromptondock.co.uk

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