Last updated:Today at 00:03
Train companies affected:South Western Railway
Peterborough station, Station Road, Peterborough, Cambridgeshire, PE1 1QL
In Travel Centre and on concourse.
Yes
Yes
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Yes
Yes
Yes
Collection is available for Smart tickets bought online.
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
No
But there is a floorwalker in reception, a CIP by the entrance also
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This station has Secure Station Accreditation
No
Yes
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Yes
Yes
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Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Yes
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Outside station plus we can book by phone
Yes
Not Specified
Peterborough Car Park 1
There are a further 28 spaces for blue (disabled) badge holders. 25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
No
But there is a floorwalker in reception, a CIP by the entrance also
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Yes
Yes
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Yes
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
London North Eastern Railway
731 spaces
Yes
No
Parking charges apply
Short Stay 30-60 mins £3.00
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Annual Season Premier Bays - £2470.00
Simply purchase your ticket at the car park on the day.
London North Eastern Railway
262 spaces
Yes
No
Parking charges apply
Short stay 21-60 mins - £3.00
Short stay 61-120 mins - £6.50
Premier bays annual - £2470
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
193 spaces
Yes
No
Parking charges apply
Short stay 21-60 mins - £3.00
Short stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Premier bays annual - £2470
Yes
Yes
Various coffee shops and café's available for refreshments
Yes
Yes
Yes
Located at the front of the station
458 spaces
Stands & Racks
Alongside station entrance and adjacent to BTP office
Yes
Yes
Rail Replacement Coaches leave from the station entrance.
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Information to plan your onward journey is available in a printable format here