Pontypool & New Inn (PPL)
Pontypool & New Inn station, Station Approach, Pontypool Road, New Inn, Torfaen, NP4 0QX
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Arrival Screens
Staff Help Available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Category C.
A flight of 24 steps leads from the station entrance to Platforms 1 (to Hereford) and 2 (to Newport).
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Accessible public telephones
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
0 space
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
ATM
No
Refreshment Facilities
No
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands
Location
Cycle parking is provided in two locations.
By the current main station entrance, 3 Sheffield Stands providing for up to 6 bicycles to be parked are located.
On the platform, there are 4 Sheffield stands providing for up to 8 bicycles to be parked, are located
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is a local bus top on The Highway at the end of the station access lane.
Buy a Pontypool PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
